Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $29.00 - $34.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Job Description
MV Transportation is a leading provider in the transportation industry, specializing in delivering innovative and customer-centric transit solutions across various regions. As a company proud of its dedication to quality service and operational excellence, MV Transportation operates with a strong commitment to enhancing passenger experiences while ensuring compliance with industry standards and contractual obligations. The company supports a diverse workforce and values equal employment, fostering an inclusive and professional work environment that respects individual backgrounds and promotes growth opportunities. MV Transportation is recognized for its emphasis on safety, reliability, and community engagement, making it a trusted partner for transportation agencies and clients.
The role of Customer Service Supervisor at MV Transportation focuses on acting as an essential link between the operations staff and the passengers served. This position plays a critical role in maintaining high standards of customer service by responding promptly to passenger concerns, comments, and complaints. The supervisor is responsible for gathering necessary information from interactions with passengers to support local management in identifying areas for improvement within the transit system. By facilitating open communication with client staff and consumer agencies, the Customer Service Supervisor fosters a proactive approach to servicing passenger needs and ensuring client satisfaction.
In this role, the supervisor is expected to handle numerous duties including managing customer feedback, maintaining detailed logs of customer interactions, and providing system information to interested parties. The position requires a balanced skill set that combines effective communication, investigative abilities, and administrative proficiency. The incumbent represents MV Transportation at public events to disseminate information and collect feedback, promoting a transparent relationship with the community. Processing consumer applications to determine eligibility is also a key responsibility, ensuring compliance with client guidelines.
Candidates for this position should have strong customer service skills with the ability to manage disputes professionally through both phone and written channels. A professional attitude must be maintained in interactions with clients, passengers, and the internal customer service team. Proficiency in Microsoft Office is necessary for creating detailed reports and performing accurate data entry tasks. The role demands excellent organizational skills to ensure timely completion of workload and the ability to counsel, coach, and discipline staff effectively. This position offers a competitive starting pay rate of $29 to $34 per hour, reflecting the importance of experienced supervision in delivering outstanding customer service within a dynamic transportation environment. MV Transportation also emphasizes compliance with equal opportunity policies and safety requirements, including potential pre-employment screening protocols.
The role of Customer Service Supervisor at MV Transportation focuses on acting as an essential link between the operations staff and the passengers served. This position plays a critical role in maintaining high standards of customer service by responding promptly to passenger concerns, comments, and complaints. The supervisor is responsible for gathering necessary information from interactions with passengers to support local management in identifying areas for improvement within the transit system. By facilitating open communication with client staff and consumer agencies, the Customer Service Supervisor fosters a proactive approach to servicing passenger needs and ensuring client satisfaction.
In this role, the supervisor is expected to handle numerous duties including managing customer feedback, maintaining detailed logs of customer interactions, and providing system information to interested parties. The position requires a balanced skill set that combines effective communication, investigative abilities, and administrative proficiency. The incumbent represents MV Transportation at public events to disseminate information and collect feedback, promoting a transparent relationship with the community. Processing consumer applications to determine eligibility is also a key responsibility, ensuring compliance with client guidelines.
Candidates for this position should have strong customer service skills with the ability to manage disputes professionally through both phone and written channels. A professional attitude must be maintained in interactions with clients, passengers, and the internal customer service team. Proficiency in Microsoft Office is necessary for creating detailed reports and performing accurate data entry tasks. The role demands excellent organizational skills to ensure timely completion of workload and the ability to counsel, coach, and discipline staff effectively. This position offers a competitive starting pay rate of $29 to $34 per hour, reflecting the importance of experienced supervision in delivering outstanding customer service within a dynamic transportation environment. MV Transportation also emphasizes compliance with equal opportunity policies and safety requirements, including potential pre-employment screening protocols.
Job Requirements
- high school diploma or equivalent
- previous customer service experience
- proficiency in MS Office suite
- strong communication skills
- ability to manage and resolve customer complaints
- ability to maintain professionalism in interactions
- ability to counsel, coach, and discipline
- attention to detail
- ability to work timely and handle workload
- willingness to attend public events
- eligibility to work in applicable area
Job Qualifications
- high school diploma or equivalent
- college degree preferred
- previous customer service experience preferred
- experience in developing and managing customer service initiatives preferred
- strong customer service skills utilizing phone and written communication
- professional attitude in dealing with clients, ridership, and customer service team
- strong MS Office suite skills
- strong attention to detail in reports and data entry
- effective communication skills at all levels
- ability to ensure timely completion of workload
Job Duties
- communicate on a regular basis with client staff to ensure customer service efforts meet contract and client demands
- establish relationships with key consumer agencies for direct communication and proactive customer focus
- respond to customer and passenger concerns with investigation and follow-up, especially involving specific employees
- provide findings and resolution information to operations management for follow-up, reward, or disciplinary action
- maintain a database or log of customer complaints and compliments to identify trends for training or management consideration
- provide system information including eligibility, service area, fares, and usage to interested parties
- attend public events to represent the program and provide information and collect feedback
- process consumer applications to determine eligibility per client guidelines and maintain eligible passenger database
- perform other duties as assigned
- counsel, coach, and discipline staff as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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