Customer Service Specialist I | Henderson, NV

Henderson, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $20.50 - $21.50

Work Schedule

Standard Hours

Benefits

Comprehensive benefits package

401(k) with match

Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Employee Discounts

Job Description

EMPLOYERS is a well-established national workers' compensation insurance carrier recognized for delivering exceptional service and fostering a strong employee-focused culture. Operating within the insurance sector, EMPLOYERS specializes in workers' compensation insurance, providing comprehensive coverage options and exemplary customer support to policyholders across the United States. With values centered on integrity, customer focus, collaboration, initiative, accountability, innovation, and personal fulfillment, the company strives to create an engaging and supportive work environment where employees are encouraged to grow and contribute to the organization's success. EMPLOYERS is committed to maintaining high standards of excellence both in customer service and workplace culture, which is... Show More

Job Requirements

Bilingual fluency in English and Spanish
High School diploma or GED
Minimum 1 year experience in a call center or office environment
Strong communication skills
Ability to multitask effectively
Proficiency in computer applications including Microsoft Outlook, Word, and Excel
Ability to work in a fast-paced and structured call center environment

Job Qualifications

Bilingual fluency in English and Spanish
High School diploma or GED
1+ year experience in a call center or office environment
Strong communication, multitasking, and computer skills including Outlook, Word, Excel
Ability to work in a fast-paced, structured call center environment
Experience with call center software such as Five9 or CRM systems (preferred)
Insurance or workers’ compensation knowledge (preferred)
Associate’s degree (preferred)

Job Duties

Deliver excellent customer service to policyholders, agents, and internal partners
Handle inbound/outbound calls, emails, and chats
Provide accurate information, resolve inquiries, and de-escalate issues
Document interactions clearly and follow company and state guidelines
Assist customers with online tools and system navigation
Meet performance, quality, and productivity standards

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

Don't Stop At One Job - There's More

Create a free profile

We'll match you with best jobs

Get job offers faster

Create Your Profile

Search For More Opportunities:

More Jobs Like This: