Customer Service Specialist

Sherwin-Williams is a leading global company specializing in the manufacturing and retailing of paints, coatings, and related products. Founded with a commitment to innovation and quality, Sherwin-Williams has grown to become a trusted brand known for its dedication to customer satisfaction, product excellence, and community involvement. The company operates numerous retail stores and wholesale branches, providing a wide range of products that cater to both individual consumers and professional customers. Sherwin-Williams is driven by a purpose to inspire and improve the world by coloring and protecting what matters, making spaces brighter and stronger through their innovative solutions.

This Customer Service Specialist position is essential to the success of the Sherwin-Williams retail stores, specifically at Store #1678 located at 4400 Dewey Ave, Rochester, NY 14616. The role focuses on providing exceptional service to both wholesale and retail customers by understanding and responding to their product needs, ensuring maximum satisfaction, and supporting the store’s sales targets. Customer Service Specialists play a key role in building trustful relationships with customers, answering inquiries about Sherwin-Williams products, recommending the right solutions, and resolving any concerns promptly.

In this role, Specialists will also be responsible for maintaining high visual and quality standards within the store, handling product stocking, tinting, and mixing as per customer requirements. This position requires handling contact with customers, including minors, and managing access to cash, payment methods, personal information, and store merchandise, sometimes with supervision and sometimes independently. Therefore, Sherwin-Williams conducts necessary background reviews to protect the safety, security, and reputation of its business environment.

Employment in this role offers eligibility for a comprehensive benefits package including health benefits such as prescription savings and virtual physician visits, retirement and savings plans, and generous time-off policies covering vacation, holidays, and military leave. Compensation is competitive and based on multiple factors, including skills, experience, certifications, and location, ensuring fair pay tailored to individual circumstances.

Sherwin-Williams prioritizes a career environment that supports life, career, and connection. They provide opportunities for personal and professional growth through training and development, foster an inclusive team atmosphere, and actively support community engagement. The company also emphasizes legal compliance and equal opportunity employment, with fair consideration given to all applicants regardless of background, and respects inclusivity related to race, gender identity, disability, age, and other factors.

The recruitment process is streamlined into three steps: online application, digital behavioral interview, and in-store interview. This ensures a well-rounded evaluation of candidates who demonstrate the right blend of customer service skills, product knowledge, and team compatibility. Sherwin-Williams offers a stable, growth-oriented workplaces where employees’ contributions matter and are recognized. This Customer Service Specialist role is a unique opportunity to join an industry leader dedicated to innovation, quality, and community impact while advancing your career in a supportive and rewarding environment.