Customer Service Specialist

Bend, OR, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $20.25

Work Schedule

Standard Hours

Benefits

Health Insurance

Retirement Plan

Paid Time Off

employee discount

Employee assistance program

Career development opportunities

flexible schedule

Job Description

Sherwin-Williams is a globally recognized leader in the paint and coatings industry, known for its high-quality products and innovative solutions that enhance and protect environments worldwide. As a company dedicated to inspiring and improving the world by coloring and protecting what matters, Sherwin-Williams maintains a strong presence in the retail and wholesale sectors with a wide range of paints, coatings, and related products. The company is committed not only to product excellence but also to providing outstanding customer service and creating rewarding career opportunities for its employees. This dedication has positioned Sherwin-Williams as a stable, growing enterprise with a positive workplace culture that supports employee development and well-being.

Joining Sherwin-Williams as a Customer Service Specialist means becoming an essential part of the retail team responsible for driving the success of the company’s stores. This role focuses on building strong customer relationships by working closely with both wholesale and retail customers to identify their specific needs, answering product-related inquiries, and recommending the most suitable solutions from the extensive product portfolio. The Customer Service Specialist is expected to offer prompt and effective resolution to any customer concerns, ensuring maximum client satisfaction and loyalty. By staying knowledgeable about the latest product features, maintaining the visual and quality standards of the store, and consistently meeting sales targets, this position contributes significantly to the overall customer experience and business performance.

This role involves direct interaction with customers, which may include minors, and access to cash, electronic equipment, personal information, and store merchandise. Due to these responsibilities, Sherwin-Williams conducts a thorough review of criminal histories to safeguard its operations and reputation, as well as the safety of customers, employees, vendors, contractors, and the general public. The position offers an opportunity to be part of a company culture that values inclusion and equal opportunity, with a strong commitment to the health, well-being, and career growth of its employees. Provided benefits include comprehensive health and retirement plans, flexible work options, and ongoing professional development.

The application and hiring process involves submitting an online application, completing a digital video interview, and attending an in-store interview for qualified candidates. Sherwin-Williams stresses a transparent recruitment approach, ensuring candidates are never asked for payment or sensitive financial information during the application process.

Overall, the Customer Service Specialist role at Sherwin-Williams presents a promising career path for individuals passionate about customer service, retail, and the paint industry. It offers a dynamic work environment where employees are supported in reaching their professional potential while contributing to the company’s mission of making places and spaces brighter and stronger. This role is ideal for those who enjoy a fast-paced retail atmosphere, have a knack for problem-solving, and are driven to achieve sales goals while delivering top-notch customer experiences.

Job Requirements

Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must have a valid, unrestricted driver’s license
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Job Qualifications

Have at least a high school diploma or GED
Have at least one year of experience working in a delivery, retail, or customer service position
Have previous work experience selling paint and paint-related products
Have previous work experience operating tinting and mixing equipment
Ability to read, write, comprehend, and communicate in more than one language
Ability to read, write, comprehend, and communicate in Spanish

Job Duties

Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistently with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in-stock and presentable condition assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales