Job Overview
Compensation
Hourly
Exact $16.88
Benefits
Health Insurance
Retirement Plan
Paid Time Off
employee discount
flexible scheduling
Career development opportunities
inclusive work environment
Job Description
Sherwin-Williams is a globally recognized leader in the manufacturing, distribution, and sale of paints, coatings, and related products. With over 150 years of history, Sherwin-Williams is committed to inspiring and improving the world by coloring and protecting what matters. The company serves both retail and wholesale customers through its extensive network of stores and branches, creating brighter and stronger environments worldwide. Known for its innovative product offerings and dedication to quality, Sherwin-Williams has established a strong brand presence that emphasizes customer satisfaction, product excellence, and community engagement.
As a Customer Service Specialist at Sherwin-Williams, you will play a vital role in the success of our retail stores. This role involves direct interaction with both wholesale and retail customers, helping them find the right solutions for their project needs. You will be responsible for understanding customer requirements, answering product-related questions, and recommending suitable products and services. Your efforts will directly impact customer satisfaction and contribute to meeting sales goals. This position also requires maintaining high visual and quality standards within the store, including stocking, merchandising, and equipment cleanliness.
The role is integral to Sherwin-Williams' commitment to exceptional customer service and operational excellence. Customer Service Specialists are expected to manage sales transactions accurately, maintain product knowledge, and solve any customer concerns promptly. Additionally, this job may involve handling various forms of payment, accessing sensitive personal information, and managing valuable merchandise, requiring a background check to ensure safety and integrity.
Sherwin-Williams offers a rewarding career path with opportunities to grow skills and climb the career ladder within a supportive and inclusive team environment. The company values its employees and invests in their well-being through a comprehensive benefits package that includes health care options, retirement plans, and flexible work schedules. The company’s hiring process ensures fairness and compliance with all applicable laws, including policies on non-discrimination and consideration for candidates with prior conviction records.
Joining Sherwin-Williams as a Customer Service Specialist means becoming part of a company that empowers you to create possibilities while delivering superior service in the retail paint industry. Your role will be pivotal in helping customers bring their projects to life with quality products and expert advice, all while contributing to Sherwin-Williams’ mission of making the world a better place through color and protection.
As a Customer Service Specialist at Sherwin-Williams, you will play a vital role in the success of our retail stores. This role involves direct interaction with both wholesale and retail customers, helping them find the right solutions for their project needs. You will be responsible for understanding customer requirements, answering product-related questions, and recommending suitable products and services. Your efforts will directly impact customer satisfaction and contribute to meeting sales goals. This position also requires maintaining high visual and quality standards within the store, including stocking, merchandising, and equipment cleanliness.
The role is integral to Sherwin-Williams' commitment to exceptional customer service and operational excellence. Customer Service Specialists are expected to manage sales transactions accurately, maintain product knowledge, and solve any customer concerns promptly. Additionally, this job may involve handling various forms of payment, accessing sensitive personal information, and managing valuable merchandise, requiring a background check to ensure safety and integrity.
Sherwin-Williams offers a rewarding career path with opportunities to grow skills and climb the career ladder within a supportive and inclusive team environment. The company values its employees and invests in their well-being through a comprehensive benefits package that includes health care options, retirement plans, and flexible work schedules. The company’s hiring process ensures fairness and compliance with all applicable laws, including policies on non-discrimination and consideration for candidates with prior conviction records.
Joining Sherwin-Williams as a Customer Service Specialist means becoming part of a company that empowers you to create possibilities while delivering superior service in the retail paint industry. Your role will be pivotal in helping customers bring their projects to life with quality products and expert advice, all while contributing to Sherwin-Williams’ mission of making the world a better place through color and protection.
Job Requirements
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must have a valid, unrestricted driver's license
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs frequently and up to 70 lbs on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Job Qualifications
- Have at least a high school diploma or GED
- Have at least one year of experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint-related products
- Have previous work experience operating tinting and mixing equipment
- Ability to read, write, comprehend, and communicate in more than one language
- Ability to read, write, comprehend, and communicate in Spanish
Job Duties
- Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistently with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products to customer specifications as needed
- Stock shelves and set up displays
- Clean store equipment
- Load and unload delivery trucks
- Assist in making deliveries as needed
- Maintain in-stock and presentable condition in assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
Job Criteria
Experience
No experience required
Job Location
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