Customer Service Specialist

Sherwin-Williams is a leading global manufacturer and distributor of paints, coatings, and related products. Founded over 150 years ago, Sherwin-Williams has grown into a trusted name in the industry, known for its dedication to quality, innovation, and customer satisfaction. The company serves a broad range of customers, including retail consumers, commercial enterprises, and industrial clients, delivering solutions that enhance and protect surfaces while inspiring creativity in color applications. Sherwin-Williams operates numerous retail stores and specialty branches across the United States and internationally, providing expert product knowledge and outstanding service to customers.

The Sherwin-Williams retail store located at 1312 W. MacDade Blvd Woodlyn, PA 19094, is seeking a Customer Service Specialist to join their dynamic team. This role is essential to the continued success of the store, focusing on delivering superior customer service and achieving sales goals. The Customer Service Specialist will work closely with wholesale and retail customers to identify their needs, answer questions about Sherwin-Williams products, and recommend the most effective solutions. Integrating product knowledge with an understanding of customer requirements, the specialist ensures client satisfaction, builds trust, and supports the store's sales objectives.

This position requires interacting with the public, which may include minors, and involves handling cash, electronic payment methods, personal information, and merchandise. The company carefully screens applicants to protect its business operations and the safety of customers, staff, and the community. The role demands a commitment to maintaining high visual and product quality standards within the store.

Key responsibilities include processing sales transactions accurately, assisting customers in-store and over the phone, and helping customers select and customize products to their specifications, including tinting and mixing paint. Additionally, the Customer Service Specialist helps maintain store displays, stock shelves, and ensure a clean, organized sales floor. The position also involves logistics tasks such as loading and unloading delivery trucks, assisting with deliveries, and adhering to inventory control procedures.

Sherwin-Williams emphasizes employee growth and well-being, offering a supportive environment with rewards, benefits, and career development opportunities. The company culture focuses on inclusivity and community connection, aiming to inspire employees to create their possible futures. Prospective candidates will experience a thorough hiring process, including an online application, digital interview, and in-person interview to ensure alignment with company values and role expectations.

This role offers a competitive wage with variables depending on experience, skills, and organizational needs. Sherwin-Williams is an Equal Employment Opportunity employer committed to diversity, equity, and inclusion, welcoming candidates from all backgrounds. The position requires a valid driver’s license and the ability to lift and carry up to 50-70 pounds. Scheduled work hours may include evenings and weekends. This is a full-time opportunity to be part of a reputable company with an iconic brand that values its people and their contributions.