Customer Service Specialist

Heartland Bank, a Division of German American Bank, is a reputable financial institution committed to providing exceptional banking, insurance, and wealth management services to individuals and businesses within the communities it serves. As part of a larger family of financial services companies, Heartland Bank prides itself on employing talented and compassionate professionals who collectively contribute to the company's welcoming and service-driven culture. The bank distinguishes itself through a strong dedication to personalized service, focusing on truly understanding and meeting customer needs while fostering long-lasting relationships. Known for its commitment to excellence, Heartland Bank brings the Shield of Excellence to life with each interaction, ensuring clients receive genuine care and customized financial solutions that make a meaningful difference in their lives.

The Customer Service Specialist role at Heartland Bank offers a unique and rewarding opportunity to be the first point of contact for clients visiting the branch. This position provides valuable insight into the banking world, including exposure to insurance and wealth management products, making it an excellent foundation for individuals aspiring to build a career in financial services. As a Customer Service Specialist, you will work face-to-face with clients, assisting them with their banking needs, managing a cash drawer, and offering information on the various products and services offered by German American. Your day will involve verifying account information, performing loan and deposit transactions, and engaging clients in friendly, meaningful conversations to uncover potential needs and provide guidance to help them navigate their financial options.

Success in this role requires the ability to maintain confidentiality, attentively listen to understand client requirements, and identify opportunities to better serve customers. Heartland Bank supports its employees with comprehensive training to help them develop the necessary skills and knowledge to excel in this position. The bank values bilingual or multilingual individuals, customer service experience, and cash-handling experience, but is committed to teaching everything else required to thrive. This role is based at the branch located at 2365 Old Stringtown Road, Grove City, Ohio, providing an excellent chance to be actively involved within a vibrant community while growing professionally.

Beyond the daily responsibilities, Heartland Bank offers a robust benefits package to support the well-being and growth of its employees. This includes medical, dental, vision, short-term and long-term disability, and life insurance options, along with paid time off and holidays to ensure a healthy work-life balance. Educational assistance programs, paid parental bonding leave, wellness benefits, and financial incentives such as a 401(k) match and stock purchase plan further demonstrate the bank's commitment to its workforce. Employees also enjoy national and local discounts, free checking accounts, and discounted banking services, enhancing their overall experience and satisfaction.

Joining Heartland Bank as a Customer Service Specialist means becoming part of an organization that values genuine, personalized service and invests in its people. It is an ideal role for individuals enthusiastic about financial services and eager to develop meaningful client relationships while advancing their careers. If you’re ready to start your journey in the banking industry with a supportive and community-focused employer, this opportunity at Heartland Bank is an excellent fit.