Customer Service, Sales Support Team

Job Overview

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Compensation

Salary
Range $52,000.00 - $58,000.00
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Benefits

Continued wine and spirit education
Priority for internal promotion
Salary commensurate with experience

Job Description

Skurnik Wines is a renowned distributor in the wine, spirits, and sake industry, known for its exceptional service to its sales team, customers, and suppliers. With a focus on quality and service, Skurnik Wines has built a strong reputation over the years, distinguished by its commitment to support and collaboration across its internal teams. The company prides itself on a comprehensive portfolio featuring an expanding array of wines, spirits, and sake, reflecting its passion for variety and excellence. As a company that values growth from within, Skurnik Wines offers ample opportunities for career advancement, making it an ideal workplace for candidates seeking long-term development in the beverage industry.

The Sales Support Team at Skurnik Wines plays a crucial role as a bridge between the sales team and administrative operations. This team manages sales order entry through multiple channels including phone, email, app, web, and automated orders. Beyond order processing, the Sales Support Team oversees inventory management and allocation, prepares sales reports, coordinates events such as in-store tastings and trade tastings, and provides vital support to other departments like logistics, finance, design, events, and compliance. This integrative role requires excellent multitasking capabilities, problem-solving skills, and effective communication to ensure seamless operations and outstanding service.

Skurnik Wines seeks a service and hospitality-minded individual who is a self-starter with the ability to manage multiple responsibilities effectively. The ideal candidate will have a background in the wine or spirits industry, with knowledge of major wine regions, producers, and grape varieties. Proficiency in various computer applications including Microsoft Outlook, Word, Excel, iOS devices, and internet navigation is essential. The company values candidates who are eager to continue their education in wine and spirits and who aspire to grow within the organization, with priority given to internal promotion.

The compensation for this role is competitive, with a salary range of $52,000 to $58,000, commensurate with experience. Skurnik Wines is committed to fostering a supportive and dynamic work environment where employees can thrive and develop their careers in sales and marketing. If you are passionate about the beverage industry and enjoy working in a collaborative, service-driven culture, this opportunity at Skurnik Wines offers both professional growth and the chance to be part of a respected leader in the field.

Job Requirements

  • high school diploma or equivalent
  • minimum 2 years experience in wine or spirits industry
  • basic computer skills including Microsoft Office
  • strong communication skills
  • ability to multitask and problem solve
  • customer service orientation
  • knowledge of wine regions and grape varieties

Job Qualifications

  • 2 years experience in wine or spirits industry in restaurant, retail, or wholesale
  • knowledge of major wine regions, producers, and grape varieties
  • effective communication skills
  • computer proficiency including Microsoft Outlook, Word, Excel
  • familiarity with iOS devices and applications
  • ability to navigate the internet

Job Duties

  • order entry via phone and email
  • order management for app, web and automated orders
  • provide customer service
  • communicate delivery ETAs
  • generate sales reporting
  • support house account sales
  • assist with events including in-store tastings, staff trainings, and trade tastings
  • provide interdepartmental support for logistics, finance, design, events, and compliance
  • manage special projects for customers, suppliers, sales and operations as needed

Job Criteria

Experience

Mid Level (3-7 years)


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