Customer Service - Sales Representative

American Fence Company, established in 1948, stands as one of the largest installers of rental and permanent fencing solutions in the United States. Known for a strong commitment to quality and customer satisfaction, the company prides itself on valuing its employees, which is reflected in the remarkable average tenure of nine years among its workforce. This longevity demonstrates a stable and supportive working environment, fostering growth and professional development within the fence installation and service industry. As a company focused on future growth, American Fence Company continuously seeks to expand its reach, improve its services, and maintain its position as a leader in the fencing market. The organization's emphasis on innovation, quality workmanship, and client relationships makes it a reputable and trusted name in fencing solutions across residential, commercial, and industrial sectors.

The role of Lead Generation Specialist / Customer Service Specialist / Sales at American Fence Company is a key position designed to support the sales team's efforts to grow existing business and develop new opportunities. This role offers excellent compensation, with hourly pay ranging from $20.00 to $25.00, along with a comprehensive benefits package for eligible employees. The position requires a high level of initiative and self-motivation, as well as the ability to effectively work in a team environment. The successful candidate will develop a deep understanding of the company's fencing products and services to effectively communicate with potential clients and decision makers. This job involves researching, networking, and navigating through prospect or existing accounts to identify and reach the appropriate contacts who influence purchase decisions.

The Lead Generation Specialist will be responsible for generating business meetings for the sales team by contacting businesses and private individuals through telephone calls, emails, social media, and other internet sources. Alongside lead generation, this role provides essential customer service to potential clients by answering inquiries about products, services, and pricing, as well as explaining product benefits. Detailed record-keeping is also vital, including maintaining accurate records of contacts, accounts, leads, and interactions. This data supports the sales team’s strategic planning and follow-up efforts.

The position is ideal for candidates with no prior experience, as comprehensive training will be provided. However, background in customer service or sales is beneficial. Computer skills including proficiency in Microsoft Outlook, Excel, and Word, combined with the ability to use internet browsers and search engines effectively, are important to succeed in this role. The candidate must also be a skilled multitasker with good typing speed (words per minute) and strong communication abilities.

American Fence Company values integrity and safety; therefore, a valid driver’s license with a clean driving record and passing a thorough background check and drug screening are mandatory. Overall, this career opportunity is suited for proactive individuals who thrive in dynamic environments, enjoy building relationships, and are motivated by achieving tangible results through sales and customer interaction. By joining American Fence Company, employees gain access to a respected employer in the fencing industry with stable job security, growth potential, and a supportive team culture.