Customer Service Router

Ryder is a renowned logistics and transportation company, known for its innovative and comprehensive supply chain solutions across North America. Established as a leader in fleet management, dedicated transportation, and supply chain logistics, Ryder has evolved to become a critical partner for numerous businesses aiming to optimize their operations and distribution capabilities. The company's commitment to customer satisfaction, operational efficiency, and technological innovation is evident in its diverse service offerings, encompassing everything from vehicle leasing to advanced e-commerce and omnichannel distribution services. Ryder’s Supply Chain Solutions division plays a pivotal role in delivering logistics excellence, seamlessly integrating technology with expert services to meet the unique needs of its clients.\n\nThis position is with Ryder E-Commerce (formerly Whiplash), which is recognized as the nation’s top provider of omnichannel and e-commerce distribution solutions. Ryder E-Commerce specializes in managing distribution at the point of entry and facilitating smooth operations within the domestic supply chain. Their expertise includes end-to-end national logistics services, value-added warehousing, and integrated fulfillment services tailored specifically for omnichannel and e-commerce businesses. Serving some of the nation’s largest manufacturers, retailers, and e-commerce enterprises, Ryder ships more than 500 million units annually, providing speed, flexibility, and cost-effective delivery solutions for complex supply chain demands.\n\nThe company is currently hiring a Customer Service Router in City of Industry, CA, within its Supply Chain Solutions division. This is a full-time, hourly position offering compensation ranging from $19.00 to $21.00 per hour, dependent on experience. The work schedule is primarily Monday through Friday from 8:00 am to 4:30 pm, with some flexibility required. The successful candidate will join the Ryder Ever Better Team, which values collaboration, innovation, and continuous improvement in logistics operations. The role calls for an individual who can effectively build and maintain strong relationships with key clients by delivering exceptional service and proactive problem-solving. This person will be a critical liaison, responsible for managing jeopardy orders, monitoring operational challenges, and coordinating with internal departments to ensure prompt and optimal resolutions.\n\nAs a vital team member, the Customer Service Router is expected to act as the subject matter expert for assigned clients. This involves comprehensive knowledge of Standard Operating Procedures (SOPs), client expectations, and operational reports, including open order, return, and Emergency Management Command reports. The role demands strategic analysis of trends and issue patterns to preemptively address risks or delays in service. Furthermore, the position involves the management and prioritization of VIP orders to satisfy high-expectation clients. Additionally, the individual will lead or participate in service calls, both internal and with clients, discussing performance metrics and opportunities for improvement. The role requires excellent communication skills, both written and verbal, as well as proficiency in Microsoft Office Suite, especially advanced skills in Access, Excel, Word, PowerPoint, and Outlook. Basic math skills are also necessary to perform data analysis and reporting effectively.\n\nJoining Ryder means becoming part of a diverse workforce, including proud logistics professionals and military veterans, in an environment committed to equal opportunity employment and fostering a positive and inclusive workplace culture. Full-time employees benefit from a robust compensation package that includes medical, dental, and vision insurance starting within 30 days, a 401(k) savings plan with company match, discounted employee stock purchase options, quality discounts on various products and services, paid holidays, paid time off within the first year, and maternity leave benefits. Ryder also emphasizes a safe and ethical work environment, with clear protocols for the application and interview processes designed to protect candidates and maintain transparency. This role not only offers financial rewards but also professional growth and the chance to contribute significantly to the future of supply chain logistics.