Customer Service Representative - UniFirst

Waco, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

on the job training

401K with company match

Profit sharing

Health Insurance

Employee assistance program

Life insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job Description

UniFirst is a globally recognized leader in the garment services industry, boasting a rich history of over 80 years. As a $2 billion organization, UniFirst serves more than 300,000 business customer locations across the United States, Canada, and Europe, employing over 14,000 dedicated team partners. Known for its unique family culture, UniFirst blends the advantages of a small-company feel with the robust resources and stability offered by a large international business. Among its accolades, UniFirst has been ranked in the top 10 of Selling Power magazine’s "Best Companies to Sell For" and has earned a spot on Forbes magazine’s "Platinum 400 – Best Big Companies" list. The company is deeply committed to diversity, inclusion, and equal opportunity, fostering an environment where team members from a variety of backgrounds and cultures can thrive. UniFirst’s reputation for excellence and continuous growth makes it an exceptional place for career development and long-term success.

The Customer Service Representative role at UniFirst is a critical position focused on delivering exceptional service to customers and internal teams alike. This position is designed for individuals who are dedicated, personable, and able to act as the vital link between customers and the company. It involves handling inquiries related to accounts, procedures, and services through telephone and email communication, ensuring that every interaction is professional and responsive. This role also entails performing accounts receivable duties such as managing outstanding account calls, processing credits and exchanges, and resolving conflicts through established escalation processes.

Additionally, the representative will provide administrative support to the sales department, perform basic data entry, and handle various other administrative tasks. UniFirst offers a supportive work environment with a 5-day workweek, including weekends off, emphasizing work-life balance. New hires receive comprehensive on-the-job training and access to a robust online training platform called The Learning Center, along with a Service Certificate Program specifically tailored for customer service representatives.

Working at UniFirst means becoming part of a vibrant community culture that celebrates diversity and fosters collaborative growth. The company encourages team players who are independent, detail-oriented, and who possess excellent communication skills. With a strong focus on career mobility, UniFirst promotes professional growth internally, giving employees ample opportunities to climb the career ladder. Employees benefit from an attractive package including 401K with company match, profit sharing, health and life insurance, paid time off, tuition reimbursement, and employee referral bonuses. This role is ideal for those who are comfortable in a dynamic environment, have basic math skills, and can handle some physical activity such as lifting up to 25 pounds and walking short distances. UniFirst is an equal opportunity employer committed to accommodating applicants with disabilities throughout the hiring process.

Job Requirements

High school diploma or GED equivalent preferred
Minimum 2 years of customer service experience in an administrative setting
Prior experience with accounts receivable preferred
Strong verbal and written communication skills
Proficiency in Microsoft Office applications
Ability to manage time effectively and maintain organization
Comfortable performing basic math operations such as adding, subtracting, multiplying, and dividing
Must be able to lift up to 25 pounds
Capable of walking short distances
Ability to sit for extended periods

Job Qualifications

2 years of customer service experience in an administrative setting preferred
Prior accounts receivable experience highly encouraged
High school diploma or GED equivalent recommended
Verbal and written communication skills including professional telephone and email etiquette
Essential skills such as active listening, responsiveness, and personable demeanor
Proficient knowledge of Microsoft Office products including Outlook, Excel, Word, TEAMS
Time management and organizational skills with attention to detail
Ability to work independently and collaboratively as a team player
Problem solving skills in a dynamic environment

Job Duties

Assist customers by answering questions related to accounts, procedures, and services by telephone or email
Provide excellent customer service to both customers and UniFirst personnel
Perform accounts receivable duties including calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst's escalation process
Partner and provide administrative support to UniFirst’s Sales Department
Perform basic data entry and other administrative duties