Customer Service Representative - UniFirst

UniFirst is a leading company in the garment services industry, recognized internationally for its commitment to quality and customer satisfaction. With a presence in the United States, Canada, and Europe, UniFirst operates as a $2 billion organization serving over 300,000 business customer locations. As a company with over 80 years of experience, UniFirst combines the stability and resources of a large enterprise with a family-oriented culture, fostering a supportive and inclusive work environment for over 14,000 team partners. The company is renowned for its accolades, including being listed in the top ten of Selling Power magazine's "Best Companies to Sell For" and Forbes magazine's "Platinum 400 – Best Big Companies," which demonstrates its commitment to excellence and employee growth.

At UniFirst, the Customer Service Representative role is a critical position that acts as a vital link between the customers and the organization. This position is designed for individuals who are passionate about delivering outstanding customer service and have the ability to manage various account-related tasks. As part of a dynamic team, the Customer Service Representative will assist customers by answering inquiries related to their accounts, company procedures, and services through telephone or email communication. The role requires a collaborative approach to support UniFirst personnel, especially partnering with the Sales Department to provide necessary administrative assistance.

The company values its employees' growth and encourages continual learning by offering comprehensive on-the-job training, online learning modules, and access to an innovative training platform called The Learning Center. Working at UniFirst as a Customer Service Representative means benefiting from a structured career mobility path within a growing company culture that celebrates diversity and community. This full-time position features a convenient 5-day workweek with weekends off, promoting work-life balance and employee well-being.

Employees in this role will perform a variety of administrative and accounts receivable duties, including managing outstanding accounts, processing credits and exchanges, and resolving conflicts through UniFirst's escalation process. The role also involves basic data entry and other general administrative responsibilities. UniFirst seeks candidates who demonstrate key skills such as active listening, responsiveness, problem-solving, and strong time management within a fast-paced environment. Proficiency in Microsoft Office products, including Outlook, Excel, Word, and TEAMS, is equally important for efficient communication and task management.

UniFirst prides itself on fostering an inclusive work atmosphere, embracing a wide range of cultures, personalities, and backgrounds. As an equal opportunity employer, the company firmly upholds anti-discrimination policies and provides accommodations for applicants with disabilities during the hiring process. This inclusive culture ensures that all team members can contribute meaningfully and succeed professionally.

Working as a Customer Service Representative at UniFirst not only offers the opportunity for meaningful career development but also a variety of benefits, including health and life insurance options, 401K with company match, profit-sharing, employee assistance programs, tuition reimbursement, and employee discounts. Additionally, the company provides paid time off and employee referral bonuses, demonstrating its commitment to employee satisfaction and retention. UniFirst’s dedication to its employees makes it an excellent employer for those seeking a supportive, stable, and growth-oriented workplace.