Customer Service Representative - UniFirst

Albany, NY, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Hourly

Range $18.75 - $22.75

Work Schedule

Standard Hours

Benefits

Health Insurance

401K with company match

Profit sharing

Employee assistance program

Life insurance

Paid Time Off

Tuition Reimbursement

employee discount

Employee Referral Bonuses

Direct Payroll Deposit

Job Description

UniFirst is a leading global provider of garment services with a rich history spanning over 80 years in the industry. The company operates with a unique family-oriented culture that offers employees a small company feel while providing the stability and resources of a large organization. Recognized as a top player in its $18 billion market, UniFirst employs over 14,000 team partners serving around 300,000 business locations across the United States, Canada, and Europe. The company prides itself on its commitment to growth, innovation, and excellence, earning accolades such as being named one of the "Best Companies to Sell For" by Selling Power magazine and featuring on Forbes magazine's "Platinum 400 - Best Big Companies" list. UniFirst places a significant emphasis on diversity and inclusion, ensuring a workplace free from discrimination and fostering an environment where people from varied backgrounds thrive. The company maintains a strong focus on employee development and offers numerous career mobility opportunities, encouraging internal promotions and continuous professional growth. UniFirst’s workplace culture is built on collaboration, respect, and a shared dedication to customer satisfaction and business excellence.

The role of Customer Service Representative at UniFirst is a vital position responsible for acting as the main conduit between customers and the company. The successful candidate will be instrumental in answering customer inquiries related to accounts, company policies, procedures, and services via telephone and email communications. This role includes handling accounts receivable duties such as contacting customers regarding outstanding balances, processing credits and exchanges, and resolving any account conflicts through established escalation processes. Additionally, the Customer Service Representative will collaborate closely with the Sales Department by providing administrative support and performing essential data entry and other administrative functions. This position offers a structured 5-day work week with weekends off, providing a healthy work-life balance. On-the-job training is provided, supplemented by an extensive online training framework through UniFirst’s Service Certificate Program and access to the company’s dedicated learning platform called The Learning Center. The hourly pay for this role ranges from $18.75 to $22.75 depending on experience and qualifications, making it an attractive entry to mid-level opportunity in a stable and growing company. Overall, this role is ideal for candidates who are proactive problem solvers, excellent communicators, attentive to detail, and eager to contribute to a collaborative team-oriented environment while supporting the ongoing success of UniFirst.

Job Requirements

high school diploma or GED equivalent
2 years of customer service experience in an administrative setting preferred
prior accounts receivable experience encouraged
verbal and written communication skills
ability to perform basic mathematical calculations
able to lift up to 25 pounds
able to carry parcels or packages occasionally
able to walk short distances
able to sit for extended periods

Job Qualifications

2 years of customer service experience in an administrative setting is preferred
prior accounts receivable experience is highly encouraged
high school diploma or GED equivalent is recommended
verbal and written communication skills with professional telephone and email etiquette
essential skills including active listening, responsiveness, and being personable
proficient knowledge of Microsoft Office products including Outlook, Excel, Word, and TEAMS
time management and organizational skills with attention to detail
ability to work collaboratively as a team player and independently
problem solver in a dynamic environment

Job Duties

Assist customers by answering questions related to accounts, procedures, and services by telephone or email
provide excellent customer service to both customers and UniFirst personnel
perform accounts receivable duties including calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process
partner and provide administrative support to UniFirst’s Sales Department
perform basic data entry and other administrative duties