Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
on the job training
401K with company match
Profit sharing
Health Insurance
Employee assistance program
Life insurance
Paid Time Off
Direct Payroll Deposit
Tuition Reimbursement
employee discount
Employee Referral Bonuses
Job Description
UniFirst is a renowned leader in the garment services industry with over 80 years of experience and a robust international presence. As a company valued at two billion dollars, UniFirst operates in the $18 billion garment services market, employing more than 14,000 dedicated team partners who serve approximately 300,000 business customer locations across the U.S., Canada, and Europe. UniFirst’s strong commitment to growth and innovation, coupled with its unique family-oriented culture, makes it a standout organization in the industry. The company fosters an inclusive work environment that celebrates diversity and promotes advancement from within, providing abundant opportunities for career mobility and professional development.
This position is for a Customer Service Representative at UniFirst, a vital role that acts as the primary liaison between the company and its customers. The Customer Service Representative is entrusted with delivering exceptional service by handling inquiries related to accounts, procedures, and services through telephone and email communications. This role requires a personable and professional demeanor to ensure outstanding customer service both externally for customers and internally for UniFirst personnel.
The Customer Service Representative will also perform essential administrative duties, including managing accounts receivable tasks such as following up on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst's escalation process. Additionally, this person will provide crucial support to the Sales Department and handle basic data entry tasks to maintain accurate records.
UniFirst offers a supportive work environment with a 5-day workweek, providing weekends off to encourage work-life balance. The company emphasizes continuous learning and professional growth by offering on-the-job training, access to extensive online training modules through its Service Certificate Program, and resources through The Learning Center training platform. Employees benefit from a collaborative and dynamic culture where problem-solving and teamwork are highly valued.
UniFirst provides competitive pay and an attractive benefits package, including 401K with company match, profit sharing, health insurance, employee assistance programs, life insurance, paid time off, direct payroll deposit, tuition reimbursement, employee discounts, and referral bonuses. The company upholds a non-discriminatory hiring policy and offers accommodations for applicants with disabilities, underscoring its commitment to equity and inclusion.
Joining UniFirst as a Customer Service Representative means becoming part of a company that not only values its employees but also invests in their future through solid benefits and growth opportunities. It is an excellent role for individuals who thrive in fast-paced environments, enjoy helping others, and seek career advancement in a reputable, long-standing organization.
This position is for a Customer Service Representative at UniFirst, a vital role that acts as the primary liaison between the company and its customers. The Customer Service Representative is entrusted with delivering exceptional service by handling inquiries related to accounts, procedures, and services through telephone and email communications. This role requires a personable and professional demeanor to ensure outstanding customer service both externally for customers and internally for UniFirst personnel.
The Customer Service Representative will also perform essential administrative duties, including managing accounts receivable tasks such as following up on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst's escalation process. Additionally, this person will provide crucial support to the Sales Department and handle basic data entry tasks to maintain accurate records.
UniFirst offers a supportive work environment with a 5-day workweek, providing weekends off to encourage work-life balance. The company emphasizes continuous learning and professional growth by offering on-the-job training, access to extensive online training modules through its Service Certificate Program, and resources through The Learning Center training platform. Employees benefit from a collaborative and dynamic culture where problem-solving and teamwork are highly valued.
UniFirst provides competitive pay and an attractive benefits package, including 401K with company match, profit sharing, health insurance, employee assistance programs, life insurance, paid time off, direct payroll deposit, tuition reimbursement, employee discounts, and referral bonuses. The company upholds a non-discriminatory hiring policy and offers accommodations for applicants with disabilities, underscoring its commitment to equity and inclusion.
Joining UniFirst as a Customer Service Representative means becoming part of a company that not only values its employees but also invests in their future through solid benefits and growth opportunities. It is an excellent role for individuals who thrive in fast-paced environments, enjoy helping others, and seek career advancement in a reputable, long-standing organization.
Job Requirements
- High School diploma or GED equivalent
- Two years of customer service experience in an administrative setting is preferred
- Prior accounts receivable experience is highly encouraged
- Strong verbal and written communication skills
- Proficient in Microsoft Office products
- Ability to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods
- Able to perform basic mathematical operations
- Must be responsive, personable, and an active listener
- Capable of working independently and as part of a team
- Strong time management and organizational skills
Job Qualifications
- Two years of customer service experience in an administrative setting is preferred
- Prior accounts receivable experience is highly encouraged
- High School diploma or GED equivalent is recommended
- Verbal and written communication skills with professional telephone and email etiquette
- Essential skills including active listening, responsiveness, and being personable
- Proficient knowledge of Microsoft Office products such as Outlook, Excel, Word, and TEAMS
- Time management and organizational skills with attention to detail
- A collaborative, team-player capable of working independently
- Problem solver in a dynamic environment
- Comfortable performing basic mathematical skills such as adding, subtracting, multiplying, and dividing
Job Duties
- Assist customers by answering questions related to accounts, procedures, and services by telephone or email
- Provide excellent customer service to both customers and UniFirst personnel
- Perform accounts receivable duties, calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process
- Partner and provide administrative support to UniFirst’s Sales Department
- Perform basic data entry and other administrative duties
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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