Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
401K with company match
Profit sharing
Employee assistance program
Life insurance
Paid Time Off
Tuition Reimbursement
employee discount
Employee Referral Bonuses
Job Description
UniFirst is a well-established leader in the garment services industry with a rich history spanning over 80 years. As an international company valued at 2 billion dollars, UniFirst provides garment and facility services across the United States, Canada, and Europe, employing over 14,000 dedicated team partners. The company prides itself on a unique family culture that combines the warmth of a small company environment with the stability and resources of a large, financially sound organization. Recognized on Forbes magazine's "Platinum 400 - Best Big Companies" list and ranked in the top 10 of Selling Power magazine's "Best Companies to Sell For," UniFirst continues to experience steady annual growth and expansion.
UniFirst is committed to fostering an inclusive, diverse workplace where employees from different backgrounds, cultures, and experiences collaborate to contribute to the organization's success. The company values equal opportunity employment and actively ensures non-discrimination based on race, color, gender, national origin, and other protected attributes. With a strong emphasis on community culture, continuous learning, and professional growth, UniFirst offers its employees a rewarding work environment.
The position of Customer Service Representative at UniFirst is a pivotal role designed for individuals eager to impact customer satisfaction positively. This role serves as the essential link between customers and UniFirst, ensuring responsiveness, clarity, and consistency in communication. As a Customer Service Representative, you will assist customers by handling inquiries related to accounts, company procedures, and service offerings through telephone or email, blending professionalism with a personable approach.
This role requires multitasking between various administrative duties, including performing accounts receivable tasks such as following up on outstanding accounts, processing credits, resolving account conflicts, and supporting UniFirst’s Sales Department administratively. Attention to detail, strong time management, and organizational skills are crucial to managing data entry and other clerical responsibilities effectively.
UniFirst values the development of its team members and provides comprehensive on-the-job training along with access to advanced online training programs through its Learning Center. This training fosters career mobility, allowing you to grow professionally within the company. UniFirst’s collaborative team environment cultivates problem-solving skills in dynamic situations, encouraging a culture where employees can work independently while supported by their team.
UniFirst offers a structured 5-day work week, with weekends off, which contributes to a healthy work-life balance. Physical requirements for the role include the ability to lift up to 25 pounds occasionally and the capacity to sit for extended periods.
This position is suited for individuals who excel in communication, both verbal and written, possess computer proficiency particularly in Microsoft Office products like Outlook, Excel, Word, and TEAMS, and are comfortable performing basic mathematical calculations. The role demands a proactive approach and a passion for providing excellent customer service while supporting internal teams.
UniFirst’s benefits package is comprehensive, including health insurance, 401K with company match, profit sharing, employee assistance programs, life insurance, paid time off, tuition reimbursement, and employee-focused incentive programs such as referral bonuses and a significant employee discount. These offerings underscore UniFirst’s commitment to its team members’ well-being and career development, making it an attractive employer for those seeking long-term career growth within a supportive community.
UniFirst is committed to fostering an inclusive, diverse workplace where employees from different backgrounds, cultures, and experiences collaborate to contribute to the organization's success. The company values equal opportunity employment and actively ensures non-discrimination based on race, color, gender, national origin, and other protected attributes. With a strong emphasis on community culture, continuous learning, and professional growth, UniFirst offers its employees a rewarding work environment.
The position of Customer Service Representative at UniFirst is a pivotal role designed for individuals eager to impact customer satisfaction positively. This role serves as the essential link between customers and UniFirst, ensuring responsiveness, clarity, and consistency in communication. As a Customer Service Representative, you will assist customers by handling inquiries related to accounts, company procedures, and service offerings through telephone or email, blending professionalism with a personable approach.
This role requires multitasking between various administrative duties, including performing accounts receivable tasks such as following up on outstanding accounts, processing credits, resolving account conflicts, and supporting UniFirst’s Sales Department administratively. Attention to detail, strong time management, and organizational skills are crucial to managing data entry and other clerical responsibilities effectively.
UniFirst values the development of its team members and provides comprehensive on-the-job training along with access to advanced online training programs through its Learning Center. This training fosters career mobility, allowing you to grow professionally within the company. UniFirst’s collaborative team environment cultivates problem-solving skills in dynamic situations, encouraging a culture where employees can work independently while supported by their team.
UniFirst offers a structured 5-day work week, with weekends off, which contributes to a healthy work-life balance. Physical requirements for the role include the ability to lift up to 25 pounds occasionally and the capacity to sit for extended periods.
This position is suited for individuals who excel in communication, both verbal and written, possess computer proficiency particularly in Microsoft Office products like Outlook, Excel, Word, and TEAMS, and are comfortable performing basic mathematical calculations. The role demands a proactive approach and a passion for providing excellent customer service while supporting internal teams.
UniFirst’s benefits package is comprehensive, including health insurance, 401K with company match, profit sharing, employee assistance programs, life insurance, paid time off, tuition reimbursement, and employee-focused incentive programs such as referral bonuses and a significant employee discount. These offerings underscore UniFirst’s commitment to its team members’ well-being and career development, making it an attractive employer for those seeking long-term career growth within a supportive community.
Job Requirements
- High school diploma or GED equivalent
- Two years of customer service experience in an administrative setting preferred
- Prior accounts receivable experience encouraged
- Proficient knowledge of Microsoft Office products
- Ability to perform basic mathematical calculations
- Professional telephone and email communication skills
- Ability to lift up to 25 pounds occasionally
- Ability to sit for extended periods
- Strong time management and organizational skills
Job Qualifications
- Two years of customer service experience in an administrative setting preferred
- Prior accounts receivable experience highly encouraged
- High school diploma or GED equivalent recommended
- Professional verbal and written communication skills, including telephone and email etiquette
- Strong active listening, responsiveness, and personable skills
- Proficient in Microsoft Office products including Outlook, Excel, Word, and TEAMS
- Excellent time management and organizational skills with attention to detail
- Collaborative team player capable of working independently
- Problem solver comfortable in a dynamic environment
Job Duties
- Assist customers by answering questions related to accounts, procedures, and services by telephone or email
- Provide excellent customer service to both customers and UniFirst personnel
- Perform accounts receivable duties including calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process
- Partner and provide administrative support to UniFirst’s Sales Department
- Perform basic data entry and other administrative duties
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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