Job Overview
Compensation
Hourly
Range $16.25 - $22.00
Work Schedule
Standard Hours
Benefits
Health Insurance
401K with company match
Profit sharing
Life insurance
Paid Time Off
Employee assistance program
Tuition Reimbursement
Employee Referral Bonuses
30% Employee Discount
Job Description
UniFirst is an established, international leader in the garment services industry, with a rich history spanning over 80 years. Operating within a dynamic $18 billion industry, UniFirst employs more than 14,000 team partners and serves over 300,000 business customer locations across the U.S., Canada, and Europe. Recognized for its excellence in sales and corporate culture, UniFirst has been ranked in the top 10 of Selling Power magazine's “Best Companies to Sell For” and featured on Forbes magazine's “Platinum 400 – Best Big Companies” list. UniFirst offers the stability and resources of a large corporation combined with a unique family-oriented culture that fosters community and collaboration among its employees. The organization values diversity and inclusivity, ensuring that differing backgrounds and perspectives contribute to their success. UniFirst is committed to equal employment opportunities and maintains a workplace free from discrimination based on race, color, gender, national origin, ancestry, religion, physical or mental disability, age, or veteran status.
UniFirst is currently seeking a dedicated Customer Service Representative to join their team. This role is essential in providing outstanding customer service and acting as the liaison between customers and the company. The position is full-time with a 5-day work week that provides weekends off, creating a balanced work-life atmosphere. UniFirst emphasizes professional development and offers on-the-job training along with comprehensive learning resources, including online training modules and access to innovative training platforms such as The Learning Center.
The Customer Service Representative will handle key administrative functions such as answering customer inquiries via telephone or email related to accounts, procedures, and services. They will perform accounts receivable duties including contacting customers about outstanding accounts, processing credits and exchanges, and managing account conflicts through UniFirst’s escalation process. Additionally, the role supports the sales department administratively, manages data entry tasks, and delivers exceptional service to both customers and internal personnel. This is a vital position that requires strong communication skills, time management, teamwork, and problem-solving abilities. The company fosters a positive culture that encourages collaboration, responsiveness, and professional growth.
Benefits of working at UniFirst include competitive pay, a comprehensive benefits package with health insurance, 401K with company match, profit sharing, life insurance, paid time off, an employee assistance program, tuition reimbursement, employee referral bonuses, and a 30% employee discount. This role offers a rewarding career path with significant opportunities for advancement and personal development within a growing company that values and promotes from within. UniFirst prides itself on its supportive community culture where employees are empowered to reach their full potential while contributing to the organization's ongoing success.
UniFirst is currently seeking a dedicated Customer Service Representative to join their team. This role is essential in providing outstanding customer service and acting as the liaison between customers and the company. The position is full-time with a 5-day work week that provides weekends off, creating a balanced work-life atmosphere. UniFirst emphasizes professional development and offers on-the-job training along with comprehensive learning resources, including online training modules and access to innovative training platforms such as The Learning Center.
The Customer Service Representative will handle key administrative functions such as answering customer inquiries via telephone or email related to accounts, procedures, and services. They will perform accounts receivable duties including contacting customers about outstanding accounts, processing credits and exchanges, and managing account conflicts through UniFirst’s escalation process. Additionally, the role supports the sales department administratively, manages data entry tasks, and delivers exceptional service to both customers and internal personnel. This is a vital position that requires strong communication skills, time management, teamwork, and problem-solving abilities. The company fosters a positive culture that encourages collaboration, responsiveness, and professional growth.
Benefits of working at UniFirst include competitive pay, a comprehensive benefits package with health insurance, 401K with company match, profit sharing, life insurance, paid time off, an employee assistance program, tuition reimbursement, employee referral bonuses, and a 30% employee discount. This role offers a rewarding career path with significant opportunities for advancement and personal development within a growing company that values and promotes from within. UniFirst prides itself on its supportive community culture where employees are empowered to reach their full potential while contributing to the organization's ongoing success.
Job Requirements
- High school diploma or GED equivalent
- 2 years of relevant customer service experience
- Prior accounts receivable experience preferred
- Strong verbal and written communication skills
- Proficient computer skills including Microsoft Office
- Ability to perform basic mathematical calculations
- Ability to lift up to 25 pounds and occasionally carry parcels or packages
- Capacity to walk short distances and sit for extended periods
Job Qualifications
- 2 years of customer service experience in an administrative setting is preferred
- Prior accounts receivable experience is highly encouraged
- High school diploma or GED equivalent is recommended
- Verbal and written communication skills: professional telephone and email etiquette
- Essential skills: active listener, responsive, and personable
- Computer skills: proficient knowledge of Microsoft Office products (e.g. Outlook, Excel, Word, TEAMS)
- Time management and organizational skills with attention to detail
- A collaborative team-player capable of working independently
- Problem solver in a dynamic environment
Job Duties
- Assist customers by answering questions related to accounts, procedures, and services by telephone or email
- Provide excellent customer service to both customers and UniFirst personnel
- Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst's escalation process
- Partner and provide administrative support to UniFirst's Sales Department
- Perform basic data entry and other administrative duties
Job Criteria
Experience
No experience required
Job Location
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