Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.25 - $18.00
Work Schedule
Standard Hours
Benefits
401K with company match
Profit sharing
Health Insurance
Life insurance
Paid Time Off
Tuition Reimbursement
employee discount
Employee Referral Bonuses
Employee assistance program
Direct Payroll Deposit
Job Description
UniFirst is a globally recognized leader in the garment services industry, with a rich history spanning 80 years and an extensive presence throughout the United States, Canada, and Europe. As a company valued at over two billion dollars, UniFirst operates with a unique family culture that fosters a sense of community and belonging among its more than 14,000 team partners. Despite its vast scale, the company prides itself on maintaining a small company feel, providing employees access to significant resources and the stability expected from an industry giant. UniFirst has consistently demonstrated its excellence by earning a place among Selling Power magazine's "Best Companies to Sell For" and Forbes magazine's "Platinum 400 - Best Big Companies." The organization's commitment to growth and innovation continues to drive its success in the $18 billion garment services sector.
The role of Customer Service Representative at UniFirst presents an exceptional opportunity for individuals eager to contribute to a customer-centric environment. This full-time position emphasizes delivering outstanding customer service and acting as a vital liaison between clients and the company. The successful candidate will thrive within UniFirst's supportive and dynamic atmosphere, enjoying a 5-day work week with weekends off, which promotes a healthy work-life balance.
This role involves assisting customers primarily through telephone and email communication by addressing inquiries related to accounts, company procedures, and available services. Customer Service Representatives perform a range of essential functions, including managing accounts receivable tasks such as handling outstanding accounts, processing credits and exchanges, and resolving conflicts through established escalation procedures. Additionally, this position supports the sales department administratively, processes basic data entry duties, and maintains organized communication channels to ensure smooth operations across departments.
UniFirst offers comprehensive on-the-job training, including access to online training modules through its Service Certificate Program designed specifically for Customer Service Representatives, ensuring new hires quickly gain the skills and knowledge required for success. The company values continuous learning and professional growth, encouraging employees to advance within their careers and providing robust development opportunities. Moreover, UniFirst embraces diversity and inclusivity, welcoming individuals from varied backgrounds and fostering a culture where different perspectives contribute to the company’s overall strength.
Beyond the enriching work environment, UniFirst provides competitive pay and a comprehensive benefits package that supports employees' well-being and future security. Benefits include a 401K plan with company match, profit sharing, health insurance, life insurance, paid time off, tuition reimbursement, employee discounts, and referral bonuses among others. This robust suite of offerings underscores UniFirst’s dedication to its team partners’ personal and professional welfare. Joining UniFirst as a Customer Service Representative means becoming part of a forward-moving company that values community, career development, and excellence in customer service — making it an ideal workplace for those looking to grow in a stable yet dynamic industry.
The role of Customer Service Representative at UniFirst presents an exceptional opportunity for individuals eager to contribute to a customer-centric environment. This full-time position emphasizes delivering outstanding customer service and acting as a vital liaison between clients and the company. The successful candidate will thrive within UniFirst's supportive and dynamic atmosphere, enjoying a 5-day work week with weekends off, which promotes a healthy work-life balance.
This role involves assisting customers primarily through telephone and email communication by addressing inquiries related to accounts, company procedures, and available services. Customer Service Representatives perform a range of essential functions, including managing accounts receivable tasks such as handling outstanding accounts, processing credits and exchanges, and resolving conflicts through established escalation procedures. Additionally, this position supports the sales department administratively, processes basic data entry duties, and maintains organized communication channels to ensure smooth operations across departments.
UniFirst offers comprehensive on-the-job training, including access to online training modules through its Service Certificate Program designed specifically for Customer Service Representatives, ensuring new hires quickly gain the skills and knowledge required for success. The company values continuous learning and professional growth, encouraging employees to advance within their careers and providing robust development opportunities. Moreover, UniFirst embraces diversity and inclusivity, welcoming individuals from varied backgrounds and fostering a culture where different perspectives contribute to the company’s overall strength.
Beyond the enriching work environment, UniFirst provides competitive pay and a comprehensive benefits package that supports employees' well-being and future security. Benefits include a 401K plan with company match, profit sharing, health insurance, life insurance, paid time off, tuition reimbursement, employee discounts, and referral bonuses among others. This robust suite of offerings underscores UniFirst’s dedication to its team partners’ personal and professional welfare. Joining UniFirst as a Customer Service Representative means becoming part of a forward-moving company that values community, career development, and excellence in customer service — making it an ideal workplace for those looking to grow in a stable yet dynamic industry.
Job Requirements
- Two years of customer service experience in an administrative setting preferred
- prior accounts receivable experience highly encouraged
- high school diploma or GED recommended
- verbal and written communication skills including professional telephone and email etiquette
- proficiency in Microsoft Office products such as Outlook, Excel, Word, and TEAMS
- strong time management and organizational skills with attention to detail
- collaborative team player capable of working independently
- problem-solving abilities in a dynamic environment
- comfort with basic mathematical skills
- able to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods
Job Qualifications
- Two years of customer service experience in an administrative setting preferred
- prior accounts receivable experience highly encouraged
- high school diploma or GED recommended
- verbal and written communication skills including professional telephone and email etiquette
- proficiency in Microsoft Office products such as Outlook, Excel, Word, and TEAMS
- strong time management and organizational skills with attention to detail
- collaborative team player capable of working independently
- problem-solving abilities in a dynamic environment
- comfort with basic mathematical skills
Job Duties
- Assist customers by answering questions related to accounts, procedures, and services by telephone or email
- provide excellent customer service to both customers and UniFirst personnel
- perform accounts receivable duties including calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts
- partner and provide administrative support to UniFirst's Sales Department
- perform basic data entry and other administrative duties
Job Criteria
Experience
No experience required
Job Location
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