Customer Service Representative - UniFirst

Hammond, IN, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

on the job training

401K with company match

Profit sharing

Health Insurance

Employee assistance program

Life insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

employee discount

Employee Referral Bonuses

Job Description

UniFirst is an established leader in the garment services industry with a legacy spanning over 80 years. As a robust $2 billion organization, UniFirst prides itself on maintaining a unique family-oriented culture that combines the close-knit atmosphere of a small company with the expansive resources and stability of a global enterprise. Operating across the U.S., Canada, and Europe, UniFirst employs more than 14,000 team partners who support approximately 300,000 business customer locations. This extensive network places UniFirst among the foremost companies within the $18 billion garment services market, with continuous annual growth that signifies an exciting and dynamic future. UniFirst has earned recognition on prestigious lists such as Selling Power magazine’s “Best Companies to Sell For” and Forbes magazine’s “Platinum 400 – Best Big Companies,” illustrating its high standing and commitment to excellence in the marketplace.

The role of Customer Service Representative at UniFirst is integral to fostering strong relationships between the company and its customers. This position plays a vital role in delivering exceptional customer service, serving as the primary liaison to address inquiries about accounts, procedures, and services either by phone or email. The employment is full-time, with a standard 5-day work week, offering Saturdays and Sundays off, which promotes a healthy work-life balance for employees. UniFirst understands the importance of proper onboarding and development, providing immediate openings with thorough on-the-job training to equip new hires with the necessary skills and knowledge to succeed.

As a Customer Service Representative, you will be entrusted with a variety of responsibilities that contribute directly to customer satisfaction and operational efficiency. Your duties will include handling accounts receivable tasks such as following up on outstanding accounts, processing credits and exchanges appropriately, as well as resolving account conflicts using UniFirst’s structured escalation process. You will also provide essential administrative support to the Sales Department, ensuring that communications, data entry, and organizational tasks are conducted smoothly and accurately. The role demands strong verbal and written communication skills to professionally interact with customers and internal team members, maintaining a high standard of service and professionalism.

UniFirst emphasizes continuous professional development and offers a supportive training culture. New hires benefit from robust training programs that include on-the-job coaching, access to the Service Certificate Program for Customer Service Representatives, and innovative learning platforms like The Learning Center. Employees are encouraged to grow their careers within the company, with significant mobility and advancement opportunities realized through UniFirst’s commitment to promoting from within its diverse and inclusive community. This role represents an excellent opportunity for motivated individuals looking to advance in a reputable and expanding company that values its team members and fosters an engaging, respectful, and collaborative workplace environment.

Job Requirements

2 years of customer service experience in an administrative setting
Prior accounts receivable experience
High school diploma or GED equivalent
Professional telephone and email etiquette
Proficient knowledge of Microsoft Office
Time management skills
Ability to work independently
Ability to lift up to 25 pounds

Job Qualifications

2 years of customer service experience in an administrative setting is preferred
Prior accounts receivable experience is highly encouraged
High school diploma or GED equivalent is recommended
Verbal and written communication skills: professional telephone and email etiquette
Essential skills: active listener, responsive, and personable
Computer skills: proficient knowledge of Microsoft Office products (i.e. Outlook, Excel, Word, TEAMS, etc)
Time management and organizational skills with attention to detail
A collaborative, team-player capable of working independently
Problem solver in a dynamic environment
Comfortable performing basic mathematical skills (i.e. adding, subtracting, multiplying, dividing, etc)
Must be able to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods

Job Duties

Assist customers by answering questions related to accounts, procedures, and services by telephone or email
Provide excellent customer service to both customers and UniFirst personnel
Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process
Partner and provide administrative support to UniFirst’s Sales Department
Perform basic data entry and other administrative duties