Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
on the job training
401K with company match
Profit sharing
Health Insurance
Employee assistance program
Life insurance
Paid Time Off
Direct Payroll Deposit
Tuition Reimbursement
employee discount
Employee Referral Bonuses
Job Description
UniFirst is a renowned leader in the garment services industry, boasting an 80-year legacy of commitment to growth and excellence. With annual revenues exceeding two billion dollars and a workforce of over 14,000 team partners, UniFirst services more than 300,000 business customer locations across the United States, Canada, and Europe. This expansive reach combined with a strong family-oriented company culture offers employees a unique blend of small company warmth and the stability and resources typically associated with large organizations. Recognized by Forbes magazine as part of the "Platinum 400 - Best Big Companies" and ranked in Selling Power magazine's "Best Companies to Sell For," UniFirst stands out as a premier employer in its field. UniFirst is committed to diversity and inclusion, actively fostering an equitable workplace free from discrimination, and supporting employees through various accommodations and programs.
The Customer Service Representative role at UniFirst is a critical position designed for individuals passionate about delivering exceptional customer support and administrative assistance. This full-time role operates on a standard five-day workweek with weekends off, providing a healthy work-life balance. The position offers immediate openings with comprehensive on-the-job training to equip new hires with the necessary skills and knowledge. Successful candidates will operate as the primary liaison between customers and the company, providing thoughtful, attentive service via telephone or email. Responsibilities include assisting customers with inquiries related to accounts, procedures, and services, as well as performing accounts receivable duties such as contacting clients about outstanding accounts, processing credits and exchanges, and resolving conflicts using UniFirst's structured escalation process.
Additionally, this role supports the sales department administratively, managing data entry tasks and other operational duties that contribute to seamless sales operations. Ideal candidates possess strong communication skills, both verbal and written, alongside proficiency in Microsoft Office products including Outlook, Excel, Word, and Teams. They exhibit time management, organizational capabilities, and a problem-solving mindset, thriving in dynamic environments. UniFirst values teamwork and independence in this role, expecting representatives to be active listeners, responsive, personable, and collaborative. Physical demands include the capability to lift items up to 25 pounds, handle packages, and maintain long periods of sitting, reflecting the practical aspects of the role. Employees at UniFirst benefit from a culture of continuous learning, with access to a variety of training platforms such as the Service Certificate Program and The Learning Center. Career mobility is emphasized, making this an excellent opportunity for individuals seeking a dependable employer that promotes from within. Health insurance, life insurance, paid time off, 401K with company match, tuition reimbursement, and other benefits enhance the overall compensation package, making this role both rewarding and stable for prospective candidates.
The Customer Service Representative role at UniFirst is a critical position designed for individuals passionate about delivering exceptional customer support and administrative assistance. This full-time role operates on a standard five-day workweek with weekends off, providing a healthy work-life balance. The position offers immediate openings with comprehensive on-the-job training to equip new hires with the necessary skills and knowledge. Successful candidates will operate as the primary liaison between customers and the company, providing thoughtful, attentive service via telephone or email. Responsibilities include assisting customers with inquiries related to accounts, procedures, and services, as well as performing accounts receivable duties such as contacting clients about outstanding accounts, processing credits and exchanges, and resolving conflicts using UniFirst's structured escalation process.
Additionally, this role supports the sales department administratively, managing data entry tasks and other operational duties that contribute to seamless sales operations. Ideal candidates possess strong communication skills, both verbal and written, alongside proficiency in Microsoft Office products including Outlook, Excel, Word, and Teams. They exhibit time management, organizational capabilities, and a problem-solving mindset, thriving in dynamic environments. UniFirst values teamwork and independence in this role, expecting representatives to be active listeners, responsive, personable, and collaborative. Physical demands include the capability to lift items up to 25 pounds, handle packages, and maintain long periods of sitting, reflecting the practical aspects of the role. Employees at UniFirst benefit from a culture of continuous learning, with access to a variety of training platforms such as the Service Certificate Program and The Learning Center. Career mobility is emphasized, making this an excellent opportunity for individuals seeking a dependable employer that promotes from within. Health insurance, life insurance, paid time off, 401K with company match, tuition reimbursement, and other benefits enhance the overall compensation package, making this role both rewarding and stable for prospective candidates.
Job Requirements
- High school diploma or GED equivalent
- Two years of customer service experience in an administrative setting preferred
- Prior accounts receivable experience encouraged
- Strong verbal and written communication skills
- Proficiency in Microsoft Office products
- Time management and organizational skills
- Ability to lift up to 25 pounds
- Comfortable carrying parcels or packages and walking short distances
- Ability to sit for extended periods
Job Qualifications
- Two years of customer service experience in an administrative setting is preferred
- Prior accounts receivable experience is highly encouraged
- High school diploma or GED equivalent is recommended
- Verbal and written communication skills including professional telephone and email etiquette
- Active listening, responsiveness, and personable nature
- Proficient knowledge of Microsoft Office products such as Outlook, Excel, Word, and Teams
- Strong time management and organizational skills with attention to detail
- Ability to work collaboratively in a team environment as well as independently
- Problem solver able to thrive in a dynamic environment
Job Duties
- Assist customers by answering questions related to accounts, procedures, and services by telephone or email
- Provide excellent customer service to both customers and UniFirst personnel
- Perform accounts receivable duties including calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process
- Partner and provide administrative support to UniFirst’s Sales Department
- Perform basic data entry and other administrative duties
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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