Customer Service Representative - UniFirst

Downey, CA, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Hourly

Range $20.67 - $27.51

Work Schedule

Standard Hours

Benefits

401k

Profit sharing

Health Insurance

Life insurance

Paid Time Off

Tuition Reimbursement

employee discount

Job Description

UniFirst is a leading global provider in the garment services industry with a strong reputation forged over 80 years. Operating extensively across the U.S., Canada, and Europe, UniFirst serves more than 300,000 business customer locations with its comprehensive garment and facility services. With a team of over 14,000 dedicated employees, the company combines a unique, family-like culture with the stability and resources of a large, $2 billion organization. UniFirst is proud to be recognized in various prestigious industry lists, including Forbes magazine's "Platinum 400 - Best Big Companies" and Selling Power magazine's "Best Companies to Sell For," reflecting a commitment to growth, quality service, and employee development. The company values diversity, equity, and inclusion, ensuring an equal opportunity workplace where all team members can thrive without discrimination based on race, gender, age, or other protected characteristics.

UniFirst is currently seeking a dedicated Customer Service Representative to join their dynamic team. This role is vital in maintaining excellent communication and relationships between the company and its customers. The position operates with a 5-day workweek, providing weekends off, which emphasizes work-life balance. Candidates will receive thorough on-the-job training and access to advanced learning resources, such as the company's online Service Certificate Program and The Learning Center, making it an excellent gateway for professional growth. The work involves responding to customer inquiries via phone and email, managing accounts receivable tasks including resolving account conflicts and processing credits, supporting administrative functions for the sales department, and handling data entry. This role requires strong organizational skills, professionalism, and the ability to work both independently and collaboratively within the team environment.

The compensation for this role ranges approximately $20.67 to $27.51 per hour, varying based on the individual's experience, skills, and geographic location. UniFirst also offers a wide array of benefits including a 401(k) plan with company match, profit sharing, health insurance, life insurance, paid time off, tuition reimbursement, and employee discount programs. This position is designed not only to contribute to the operational success of UniFirst but also to provide the employee with valuable experience and opportunities for career advancement within a supportive and culturally rich company environment.

Job Requirements

High school diploma or GED equivalent
Minimum 2 years customer service experience preferred
Prior accounts receivable experience preferred
Proficient in Microsoft Office
Strong verbal and written communication skills
Ability to lift up to 25 pounds
Ability to sit for extended periods
Ability to walk short distances
Professional telephone and email etiquette
Basic mathematical skills

Job Qualifications

2 years of customer service experience in an administrative setting preferred
Prior accounts receivable experience highly encouraged
High school diploma or GED equivalent recommended
Verbal and written communication skills: professional telephone and email etiquette
Active listener, responsive, and personable
Proficient knowledge of Microsoft Office products including Outlook, Excel, Word, and TEAMS
Time management and organizational skills with attention to detail
Collaborative team-player capable of working independently
Problem solver in a dynamic environment

Job Duties

Assist customers by answering questions related to accounts, procedures, and services by telephone or email
Provide excellent customer service to both customers and UniFirst personnel
Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, resolving account conflicts through escalation
Partner and provide administrative support to UniFirst’s Sales Department
Perform basic data entry and other administrative duties