Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
401K with company match
Profit sharing
Health Insurance
Life insurance
Paid Time Off
Tuition Reimbursement
employee discount
Employee Referral Bonuses
Employee assistance program
Job Description
UniFirst is a renowned leader in the garment services industry with a strong presence across the United States, Canada, and Europe. Established over 80 years ago, UniFirst has grown into a $2 billion enterprise serving more than 300,000 business customer locations. The company stands out not only for its extensive reach and industry expertise but also for its unique family culture, which combines the intimacy of a small company with the stability and resources of a large, thriving organization. UniFirst has received significant recognition for its workplace excellence, including features in Selling Power magazine's "Best Companies to Sell For" and Forbes magazine's "Platinum 400 - Best Big Companies." This reflects the company's commitment to creating a workplace where employees can thrive and grow.
The role of Customer Service Representative at UniFirst is pivotal in maintaining the company's reputation for outstanding customer care. The position involves acting as a key liaison between customers and the company, ensuring queries and concerns are addressed effectively and efficiently. The Customer Service Representative will handle a variety of responsibilities including answering customer questions about accounts, procedures, and services via telephone or email. This role supports both customers and internal UniFirst personnel by delivering exceptional service and fostering strong communication channels.
In addition to customer interaction, the representative is responsible for accounts receivable duties, such as following up on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst's escalation process. The role also includes partnering with the Sales Department to provide administrative support and performing basic data entry and other administrative tasks. This multi-faceted role requires a detail-oriented, responsive, and personable individual who is comfortable working in a dynamic and collaborative environment.
UniFirst offers a balanced work schedule with a five-day workweek and weekends off, supporting a healthy work-life balance. The company provides comprehensive on-the-job training to ensure new hires are well-prepared and confident in their roles. Employees can take advantage of numerous training resources including online modules and access to UniFirst's unique training platform, The Learning Center. The company is also committed to career mobility, encouraging internal promotions and personal development within its growing business structure.
UniFirst fosters an inclusive community culture that celebrates diversity, incorporating a wide range of personalities, backgrounds, and cultures to make the company a dynamic and welcoming place to work. As an equal opportunity employer, UniFirst remains dedicated to non-discriminatory hiring practices and accommodates applicants with disabilities throughout the application process.
The Customer Service Representative role is a gateway to a rewarding career within a respected and stable company that values its employees' growth and success. UniFirst offers a comprehensive benefits package that includes 401K with company match, profit sharing, health insurance, life insurance, paid time off, tuition reimbursement, employee discounts, referral bonuses, and an employee assistance program. This role is designed for individuals eager to provide exceptional service, develop professionally, and contribute positively to a well-established, forward-thinking company.
The role of Customer Service Representative at UniFirst is pivotal in maintaining the company's reputation for outstanding customer care. The position involves acting as a key liaison between customers and the company, ensuring queries and concerns are addressed effectively and efficiently. The Customer Service Representative will handle a variety of responsibilities including answering customer questions about accounts, procedures, and services via telephone or email. This role supports both customers and internal UniFirst personnel by delivering exceptional service and fostering strong communication channels.
In addition to customer interaction, the representative is responsible for accounts receivable duties, such as following up on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst's escalation process. The role also includes partnering with the Sales Department to provide administrative support and performing basic data entry and other administrative tasks. This multi-faceted role requires a detail-oriented, responsive, and personable individual who is comfortable working in a dynamic and collaborative environment.
UniFirst offers a balanced work schedule with a five-day workweek and weekends off, supporting a healthy work-life balance. The company provides comprehensive on-the-job training to ensure new hires are well-prepared and confident in their roles. Employees can take advantage of numerous training resources including online modules and access to UniFirst's unique training platform, The Learning Center. The company is also committed to career mobility, encouraging internal promotions and personal development within its growing business structure.
UniFirst fosters an inclusive community culture that celebrates diversity, incorporating a wide range of personalities, backgrounds, and cultures to make the company a dynamic and welcoming place to work. As an equal opportunity employer, UniFirst remains dedicated to non-discriminatory hiring practices and accommodates applicants with disabilities throughout the application process.
The Customer Service Representative role is a gateway to a rewarding career within a respected and stable company that values its employees' growth and success. UniFirst offers a comprehensive benefits package that includes 401K with company match, profit sharing, health insurance, life insurance, paid time off, tuition reimbursement, employee discounts, referral bonuses, and an employee assistance program. This role is designed for individuals eager to provide exceptional service, develop professionally, and contribute positively to a well-established, forward-thinking company.
Job Requirements
- High school diploma or GED equivalent
- Minimum of two years customer service experience preferred
- Prior accounts receivable experience preferred
- Proficient computer skills including Microsoft Office
- Strong verbal and written communication skills
- Ability to lift up to 25 pounds
- Able to carry parcels or packages occasionally
- Capable of walking short distances and sitting for extended periods
- Professional telephone and email etiquette
- Strong time management and organizational abilities
- Ability to work independently and as part of a team
Job Qualifications
- Two years of customer service experience in an administrative setting preferred
- Prior accounts receivable experience highly encouraged
- High school diploma or GED equivalent recommended
- Professional verbal and written communication skills including telephone and email etiquette
- Active listening, responsiveness, and personable demeanor
- Proficient knowledge of Microsoft Office products such as Outlook, Excel, Word, and TEAMS
- Time management and organizational skills with attention to detail
- Ability to work independently as a collaborative team player
- Problem-solving skills in a dynamic environment
- Comfortable performing basic mathematical skills such as adding, subtracting, multiplying, and dividing
Job Duties
- Assist customers by answering questions related to accounts, procedures, and services by telephone or email
- Provide excellent customer service to both customers and UniFirst personnel
- Perform accounts receivable duties including calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through escalation
- Partner and provide administrative support to UniFirst's Sales Department
- Perform basic data entry and other administrative duties
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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