Customer Service Representative - UniFirst

UniFirst is a leading international company specializing in garment services, recognized for its strong family culture and corporate stability as a $2 billion organization. Established over 80 years ago, UniFirst has grown significantly to become a dominant player in an $18 billion industry. The company employs over 14,000 team partners and serves 300,000 business customer locations across the United States, Canada, and Europe. UniFirst is known for fostering a supportive work environment that offers the benefits and resources of a large organization while maintaining a small company feel. It has been acknowledged as one of the best companies to sell for by Selling Power magazine, and included in Forbes magazine's "Platinum 400 - Best Big Companies" list, highlighting its reputation and commitment to growth and excellence.

UniFirst is seeking a dedicated Customer Service Representative to join their dynamic team. This role is pivotal as a liaison between customers and the company, ensuring that inquiries and concerns are addressed with professionalism and efficiency. The position operates on a 5-day work week with weekends off, providing work-life balance. The company offers on-the-job training to equip new hires with the necessary skills to excel in the role.

The Customer Service Representative will assist customers by answering questions related to accounts, procedures, and services primarily via telephone and email. They are responsible for providing excellent service to both customers and UniFirst personnel, enhancing the overall customer experience. Duties include handling accounts receivable by managing outstanding accounts, processing credits and exchanges, and resolving conflicts through UniFirst's escalation system. This role also involves partnering closely with the Sales Department to provide crucial administrative support, as well as performing basic data entry and other administrative functions.

UniFirst values candidates who bring strong communication skills, both verbal and written, complimented by professional telephone and email etiquette. The role requires active listening, responsiveness, and a personable approach, supported by proficiency in Microsoft Office tools like Outlook, Excel, Word, and TEAMS. Time management and organizational skills with keen attention to detail are essential, along with the ability to work collaboratively while also independently solving problems in a fast-paced, dynamic environment. Candidates should be comfortable with basic mathematical skills and able to lift up to 25 pounds when needed.

The hourly pay for this position ranges from $17.98 to $23.92, variable based on experience, skills, and qualifications. UniFirst emphasizes continuous learning and professional development, offering comprehensive training programs such as the Service Certificate Program and access to its Learning Center platform. Career mobility is a key benefit at UniFirst, where promoting from within is a celebrated practice. The company prides itself on its inclusive community culture and commitment to diversity, ensuring a workplace that embraces various cultures, personalities, and backgrounds.

UniFirst is an equal opportunity employer committed to fair hiring practices and accommodation for applicants with disabilities. They provide extensive support resources and maintain a vigilant stance against fraudulent recruitment practices to protect job seekers. Joining UniFirst means becoming part of a respected global organization dedicated to employee growth, customer satisfaction, and operational excellence.