Customer Service Representative - UniFirst

Salt Lake City, UT, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

on the job training

401K with company match

Profit sharing

Health Insurance

Employee assistance program

Life insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

employee discount

Employee Referral Bonuses

Job Description

UniFirst is a leading company in the garment services industry with a strong heritage of 80 years and a global presence, employing over 14,000 team partners who serve 300,000 business customer locations across the U.S., Canada, and Europe. Recognized by Selling Power magazine as one of the "Best Companies to Sell For" and featured in Forbes magazine's "Platinum 400 - Best Big Companies," UniFirst combines the stability and resources of a large enterprise with the close-knit and supportive culture of a family business. The company is committed to diversity, equal opportunity, and fostering a welcoming environment for all employees, regardless of background or personal characteristics. UniFirst is known for its continuous growth, innovation, and dedication to professional development and employee well-being.

The Customer Service Representative role at UniFirst is a vital position responsible for bridging communication between customers and the company. This full-time role operates on a 5-day workweek schedule, granting employees weekends off, which supports a healthy work-life balance. UniFirst offers on-the-job training to ensure new team members are well-prepared and supported as they start their careers. This position focuses on delivering outstanding customer service by responding to inquiries via phone and email, processing accounts receivable duties including handling outstanding accounts and managing credits and exchanges, resolving conflicts through established escalation processes, and providing administrative support to the sales team. The role also requires basic data entry and general administrative assistance, emphasizing accuracy, timeliness, and professional communication.

Ideal candidates should possess excellent verbal and written communication skills, be attentive listeners, and show responsiveness and a personable attitude. Proficiency in Microsoft Office applications such as Outlook, Excel, Word, and Teams is essential. Strong organizational and time management skills are necessary to handle multiple priorities effectively in a dynamic, team-oriented environment. The ability to solve problems and work independently while embracing collaboration is highly valued. Additionally, candidates must be comfortable performing basic mathematical operations, able to lift up to 25 pounds occasionally, carry parcels or packages, walk short distances, and sit for extended periods.

UniFirst emphasizes career mobility, offering significant opportunities for advancement within the company and encouraging internal promotion. Employees benefit from continuous learning, with access to extensive training platforms, including the Service Certificate Program and The Learning Center. The company prides itself on its unique community culture, encouraging diversity and inclusion to foster success. Employees also enjoy a comprehensive benefits package designed to support their health, financial security, and work-life balance, including health insurance, 401K with company match, paid time off, tuition reimbursement, and more. This foundational role at UniFirst offers an excellent chance to grow professionally in a stable and flexible environment while contributing to a respected international company focused on service excellence and team development.

Job Requirements

High school diploma or GED equivalent
minimum two years of customer service experience preferred
prior accounts receivable experience encouraged
proficient in Microsoft Office applications
excellent verbal and written communication skills
ability to lift up to 25 pounds occasionally
able to sit for extended periods and walk short distances
strong organizational and time management skills
ability to work independently and in a team environment

Job Qualifications

Two years of customer service experience in an administrative setting preferred
prior accounts receivable experience highly encouraged
high school diploma or GED equivalent recommended
strong verbal and written communication skills with professional telephone and email etiquette
essential skills include active listening, responsiveness, and being personable
proficient knowledge of Microsoft Office products such as Outlook, Excel, Word, and Teams
strong time management and organizational skills with attention to detail
collaborative team player capable of working independently
effective problem-solving skills in a dynamic environment
comfortable performing basic mathematical skills such as adding, subtracting, multiplying, and dividing

Job Duties

Assist customers by answering questions related to accounts, procedures, and services by telephone or email
provide excellent customer service to both customers and UniFirst personnel
perform accounts receivable duties including calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst's escalation process
partner and provide administrative support to UniFirst's Sales Department
perform basic data entry and other administrative duties