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Customer Service Representative - UniFirst

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $15.00 - $20.00
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Benefits

on the job training
401K with company match
Profit sharing
Health Insurance
Employee assistance program
Life insurance
Paid Time Off
Direct Payroll Deposit
Tuition Reimbursement
30% Employee Discount
Employee Referral Bonuses

Job Description

UniFirst is a premier, international leader in the garment services industry with a remarkable 80-year legacy of delivering quality and innovation. With revenues exceeding 2 billion dollars, UniFirst stands strong in an $18 billion industry, proudly servicing over 300,000 business locations across the U.S., Canada, and Europe. The company has built a unique family-oriented culture that offers the feel of a small business while providing the stability and resources of a major, enduring corporation. UniFirst employs more than 14,000 dedicated team partners who are committed to delivering superior service and fostering a supportive workplace environment. The company is highly recognized... Show More

Job Requirements

  • Two years of customer service experience in an administrative setting preferred
  • Prior accounts receivable experience highly encouraged
  • High school diploma or GED equivalent is recommended
  • Ability to communicate professionally over telephone and email
  • Active listening, responsiveness, and personable demeanor
  • Proficient in Microsoft Office applications
  • Strong time management and organizational skills
  • Ability to work independently and collaboratively
  • Basic mathematical skills including addition, subtraction, multiplication, and division
  • Ability to lift up to 25 pounds occasionally
  • Capability to carry parcels or packages and walk short distances
  • Ability to sit for extended periods

Job Qualifications

  • Two years of customer service experience in an administrative setting preferred
  • Prior accounts receivable experience highly encouraged
  • High school diploma or GED equivalent recommended
  • Strong verbal and written communication skills
  • Proficient knowledge of Microsoft Office products including Outlook, Excel, Word, TEAMS
  • Excellent time management and organizational skills
  • Ability to work independently as well as part of a team
  • Problem-solving skills in a dynamic environment

Job Duties

  • Assist customers by answering questions related to accounts, procedures, and services by telephone or email
  • Provide excellent customer service to both customers and UniFirst personnel
  • Perform accounts receivable duties including calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through escalation
  • Partner and provide administrative support to the Sales Department
  • Perform basic data entry and other administrative duties
  • Maintain professional telephone and email etiquette
  • Collaborate effectively within a team environment

Job Location

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