Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
on the job training
401K with company match
Profit sharing
Health Insurance
Employee assistance program
Life insurance
Paid Time Off
Direct Payroll Deposit
Tuition Reimbursement
employee discount
Employee Referral Bonuses
Job Description
UniFirst is a global leader in the garment services industry, operating with a strong commitment to its unique family culture and a small-company feel while leveraging the resources of a $2 billion organization. With over 14,000 team partners serving more than 300,000 business customer locations across the U.S., Canada, and Europe, UniFirst is a well-established company ranked highly by prestigious publications such as Forbes and Selling Power magazine. The company has a rich 80-year history and continues to focus on sustained growth and innovation. UniFirst offers an inclusive workplace environment that values diversity in all forms and fosters a collaborative and supportive community culture. The organization emphasizes career mobility, encouraging employees to grow and advance from within, supported by comprehensive training programs and continuous professional development.
We are currently seeking a dedicated Customer Service Representative to join our team. This is a full-time position with a convenient 5-day workweek, ensuring weekends off. As a Customer Service Representative at UniFirst, you will play a vital role acting as the key liaison between the company and its customers. Your primary responsibilities will include assisting customers by answering inquiries related to accounts, services, and procedures via telephone and email, ensuring exceptional service at every touchpoint. Additionally, you will be responsible for performing accounts receivable duties such as following up on outstanding accounts, processing credits and exchanges, and resolving conflicts through a structured escalation process. You will also collaborate closely with the Sales Department, providing essential administrative support to help streamline operations.
This role requires strong communication skills to maintain professional telephone and email etiquette, along with proficient computer knowledge, including Microsoft Office products and internal platforms such as TEAMS. The ideal candidate will be an active listener who is responsive and personable, with excellent time management and organizational skills, and the ability to work independently in a dynamic environment. UniFirst provides on-the-job training supported by extensive online modules through its Service Certificate Program and The Learning Center platform. We value employees who are comfortable performing basic mathematical calculations and are physically able to lift up to 25 pounds occasionally.
At UniFirst, we offer a comprehensive benefits package that includes health and life insurance, 401(k) Plan with company match and profit sharing, paid time off, employee assistance program, tuition reimbursement, direct payroll deposit, and special employee discounts and referral bonuses. Joining UniFirst means being part of a diverse, supportive, and respected community where your contributions are recognized and you have abundant opportunities for personal and professional growth.
We are currently seeking a dedicated Customer Service Representative to join our team. This is a full-time position with a convenient 5-day workweek, ensuring weekends off. As a Customer Service Representative at UniFirst, you will play a vital role acting as the key liaison between the company and its customers. Your primary responsibilities will include assisting customers by answering inquiries related to accounts, services, and procedures via telephone and email, ensuring exceptional service at every touchpoint. Additionally, you will be responsible for performing accounts receivable duties such as following up on outstanding accounts, processing credits and exchanges, and resolving conflicts through a structured escalation process. You will also collaborate closely with the Sales Department, providing essential administrative support to help streamline operations.
This role requires strong communication skills to maintain professional telephone and email etiquette, along with proficient computer knowledge, including Microsoft Office products and internal platforms such as TEAMS. The ideal candidate will be an active listener who is responsive and personable, with excellent time management and organizational skills, and the ability to work independently in a dynamic environment. UniFirst provides on-the-job training supported by extensive online modules through its Service Certificate Program and The Learning Center platform. We value employees who are comfortable performing basic mathematical calculations and are physically able to lift up to 25 pounds occasionally.
At UniFirst, we offer a comprehensive benefits package that includes health and life insurance, 401(k) Plan with company match and profit sharing, paid time off, employee assistance program, tuition reimbursement, direct payroll deposit, and special employee discounts and referral bonuses. Joining UniFirst means being part of a diverse, supportive, and respected community where your contributions are recognized and you have abundant opportunities for personal and professional growth.
Job Requirements
- High school diploma or GED equivalent
- Minimum 2 years of customer service experience in an administrative setting
- Prior accounts receivable experience preferred
- Strong verbal and written communication skills
- Proficiency in Microsoft Office Suite
- Ability to lift up to 25 pounds
- Capacity to sit for extended periods
- Ability to walk short distances
- Reliable time management and organizational skills
- Must be a proactive problem solver and team player
Job Qualifications
- 2 years of customer service experience in an administrative setting preferred
- Prior accounts receivable experience highly encouraged
- High school diploma or GED equivalent recommended
- Verbal and written communication skills including professional telephone and email etiquette
- Active listener, responsive, and personable
- Proficient knowledge of Microsoft Office products such as Outlook, Excel, Word, and TEAMS
- Time management and organizational skills with attention to detail
- Collaborative team player capable of working independently
- Problem solver in a dynamic environment
- Comfortable performing basic mathematical skills
Job Duties
- Assist customers by answering questions related to accounts, procedures, and services by telephone or email
- Provide excellent customer service to both customers and UniFirst personnel
- Perform accounts receivable duties including calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through escalation process
- Partner and provide administrative support to UniFirst’s Sales Department
- Perform basic data entry and other administrative duties
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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