Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
401K with company match
Profit sharing
Life insurance
Paid Time Off
Tuition Reimbursement
employee discount
Job Description
UniFirst is a renowned leader in the garment services industry, boasting more than 80 years of experience and a presence across the United States, Canada, and Europe. With over 14,000 team partners and serving approximately 300,000 business customer locations, UniFirst operates as a $2 billion organization offering a blend of stability and innovation. This international company is recognized for its unique family-oriented culture that fosters a small company feel within a large corporate structure. UniFirst has earned accolades including being in the top 10 of Selling Power magazine's "Best Companies to Sell For" list and featured in Forbes magazine's "Platinum 400 – Best Big Companies". The company prides itself on a diverse workforce and inclusive hiring policies that embrace individuals from various backgrounds, with firm commitment to equal employment opportunity.
The Customer Service Representative position at UniFirst is a pivotal role designed to enhance the customer experience and support internal teams. This full-time role offers a 5-day work week, with weekends off, emphasizing work-life balance. Immediate openings are available, and UniFirst values continuous professional development, providing comprehensive on-the-job training with structured learning modules through their Service Certificate Program. The position is primarily administrative, involving direct communication with customers through phone and email channels, addressing inquiries related to accounts, procedures, and services. A significant part of the role includes managing accounts receivable tasks such as following up on outstanding accounts, processing credits and exchanges, and resolving conflicts via an escalation process. This position also partners closely with the sales department, providing vital administrative support that ensures smooth operations and customer satisfaction.
In addition to hands-on customer interaction, the role requires handling data entry and other routine administrative tasks, necessitating strong organizational skills, meticulous attention to detail, and proficiency in Microsoft Office applications like Outlook, Excel, Word, and TEAMS. Candidates who excel in this role are effective communicators, active listeners, and problem solvers capable of functioning well both independently and collaboratively in a dynamic work environment. The physical demands of the job include occasional lifting of up to 25 pounds and the ability to sit for extended periods. This role offers opportunities for career mobility within a growing company that actively promotes from within. UniFirst supports employee growth with benefits including health insurance, 401K with company match, profit sharing, life insurance, paid time off, tuition reimbursement, and employee discounts, making it an attractive opportunity for individuals seeking a stable yet dynamic workplace with a community-centered culture and a commitment to diversity and inclusion.
The Customer Service Representative position at UniFirst is a pivotal role designed to enhance the customer experience and support internal teams. This full-time role offers a 5-day work week, with weekends off, emphasizing work-life balance. Immediate openings are available, and UniFirst values continuous professional development, providing comprehensive on-the-job training with structured learning modules through their Service Certificate Program. The position is primarily administrative, involving direct communication with customers through phone and email channels, addressing inquiries related to accounts, procedures, and services. A significant part of the role includes managing accounts receivable tasks such as following up on outstanding accounts, processing credits and exchanges, and resolving conflicts via an escalation process. This position also partners closely with the sales department, providing vital administrative support that ensures smooth operations and customer satisfaction.
In addition to hands-on customer interaction, the role requires handling data entry and other routine administrative tasks, necessitating strong organizational skills, meticulous attention to detail, and proficiency in Microsoft Office applications like Outlook, Excel, Word, and TEAMS. Candidates who excel in this role are effective communicators, active listeners, and problem solvers capable of functioning well both independently and collaboratively in a dynamic work environment. The physical demands of the job include occasional lifting of up to 25 pounds and the ability to sit for extended periods. This role offers opportunities for career mobility within a growing company that actively promotes from within. UniFirst supports employee growth with benefits including health insurance, 401K with company match, profit sharing, life insurance, paid time off, tuition reimbursement, and employee discounts, making it an attractive opportunity for individuals seeking a stable yet dynamic workplace with a community-centered culture and a commitment to diversity and inclusion.
Job Requirements
- 2 years of customer service experience in an administrative setting is preferred
- Prior accounts receivable experience is highly encouraged
- High school diploma or GED equivalent is recommended
- Verbal and written communication skills: professional telephone and email etiquette
- Active listener
- Responsive
- Personable
- Proficient knowledge of Microsoft Office products
- Time management and organizational skills
- Attention to detail
- Collaborative team player
- Able to work independently
- Problem solver in a dynamic environment
- Comfortable performing basic mathematical skills
- Must be able to lift up to 25 pounds
- Occasionally carry parcels or packages
- Walk short distances
- Sit for extended periods
Job Qualifications
- 2 years of customer service experience in an administrative setting is preferred
- Prior accounts receivable experience is highly encouraged
- High school diploma or GED equivalent is recommended
- Verbal and written communication skills: professional telephone and email etiquette
- Essential skills: active listener, responsive, and personable
- Computer skills: proficient knowledge of Microsoft Office products (i.e., Outlook, Excel, Word, TEAMS, etc)
- Time management and organizational skills with attention to detail
- A collaborative, team-player capable of working independently
- Problem solver in a dynamic environment
Job Duties
- Assist customers by answering questions related to accounts, procedures, and services by telephone or email
- Provide excellent customer service to both customers and UniFirst personnel
- Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst's escalation process
- Partner and provide administrative support to UniFirst’s Sales Department
- Perform basic data entry and other administrative duties
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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