Customer Service Representative - UniFirst

Kansas City, KS, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

401K with company match

Profit sharing

Health Insurance

Life insurance

Paid Time Off

Employee assistance program

Tuition Reimbursement

Direct Payroll Deposit

employee discount

Employee Referral Bonuses

Job Description

UniFirst is a renowned leader in the garment services industry, valued at $18 billion, and has been a trusted name for over 80 years. With a robust presence across the U.S., Canada, and Europe, UniFirst employs over 14,000 team partners dedicated to serving approximately 300,000 business customer locations. The company prides itself on a unique family culture that blends the warmth and camaraderie of a small company with the extensive resources and stability of a major international corporation. This exceptional culture, combined with continued growth and stability, has positioned UniFirst as a sought-after employer, recognized for its commitment to both employee development and outstanding customer service. UniFirst has earned accolades such as being listed in the top 10 of Selling Power magazine's "Best Companies to Sell For" and featured on Forbes magazine's "Platinum 400 – Best Big Companies" list.

As a Customer Service Representative at UniFirst, you will be a vital link between the company and its customers, ensuring the highest level of service and satisfaction. This full-time position offers a traditional 5-day workweek with Saturdays and Sundays off, promoting work-life balance for its employees. The role involves direct interaction with customers, supporting them through inquiries related to accounts, procedures, and services primarily via telephone or email. You will be entrusted with important accounts receivable responsibilities, such as following up on outstanding accounts, handling credits and exchanges, and resolving account-related conflicts efficiently. Additionally, this role partners closely with UniFirst's Sales Department, providing vital administrative support to help drive business success. The Customer Service Representative will also undertake data entry and other administrative duties requiring attention to detail and organizational skills.

UniFirst prioritizes continuous learning and development, offering comprehensive on-the-job training backed by robust online modules through their Service Certificate Program. Employees gain access to UniFirst's innovative training platform, The Learning Center, fostering growth and skill enhancement. The company also emphasizes career mobility, encouraging internal promotions and personal development opportunities. The community culture at UniFirst is highly valued, promoting diversity and inclusion across various cultures, personalities, and backgrounds. The company firmly believes that a multitude of perspectives is key to its ongoing success.

Employees benefit from a comprehensive pay and benefits package including 401K with company match, profit sharing, health insurance, life insurance, paid time off, employee assistance programs, tuition reimbursement, direct payroll deposit, a 30% employee discount, and referral bonuses. UniFirst is an equal opportunity employer dedicated to fairness and inclusion, adhering strictly to anti-discrimination laws and providing accommodations for applicants with disabilities or medical conditions throughout the hiring process. The company maintains a vigilant stance against fraudulent financial requests during recruitment, ensuring a secure application environment for all candidates.

Job Requirements

High school diploma or GED equivalent
2 years of customer service experience in an administrative setting is preferred
Prior accounts receivable experience is highly encouraged
Proficient knowledge of Microsoft Office products
Strong verbal and written communication skills
Ability to perform basic mathematical calculations
Ability to lift up to 25 pounds, carry parcels occasionally, walk short distances, and sit for extended periods
Strong organizational and time management skills
Ability to work independently and as part of a team

Job Qualifications

2 years of customer service experience in an administrative setting is preferred
Prior accounts receivable experience is highly encouraged
High school diploma or GED equivalent is recommended
Verbal and written communication skills including professional telephone and email etiquette
Essential skills such as active listening, responsiveness, and being personable
Proficient knowledge of Microsoft Office products including Outlook, Excel, Word, and TEAMS
Time management and organizational skills with attention to detail
Collaborative team-player capable of working independently
Problem solver in a dynamic environment
Comfortable performing basic mathematical skills such as adding, subtracting, multiplying, and dividing
Ability to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods

Job Duties

Assist customers by answering questions related to accounts, procedures, and services by telephone or email
Provide excellent customer service to both customers and UniFirst personnel
Perform accounts receivable duties including calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst's escalation process
Partner and provide administrative support to UniFirst's Sales Department
Perform basic data entry and other administrative duties