Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
on the job training
401K with company match
Profit sharing
Health Insurance
Employee assistance program
Life insurance
Paid Time Off
Direct Payroll Deposit
Tuition Reimbursement
employee discount
Employee Referral Bonuses
Job Description
UniFirst is a leading company in the garment services industry with a unique family culture that blends a small company feel with the stability and resources of a multi-billion-dollar organization. Founded over 80 years ago, UniFirst operates internationally, serving 300,000 business customer locations across the U.S., Canada, and Europe with more than 14,000 team partners. Recognized for its excellence and workplace culture, UniFirst has been included in the top 10 of Selling Power magazine's “Best Companies to Sell For” list and featured in Forbes magazine's “Platinum 400 – Best Big Companies” list. As a dynamic and growing company committed to continuous growth and innovation, UniFirst offers a supportive, diverse, and inclusive environment for its employees.
The Customer Service Representative role at UniFirst is a critical position that involves being the primary liaison between customers and the company, ensuring that customers receive outstanding service at all times. This position supports the sales department administratively and handles accounts receivable duties such as contacting customers with outstanding accounts, managing credits and exchanges, and resolving conflicts via UniFirst's escalation process. Beyond these financial aspects, the role demands responsiveness, active listening, and a personable approach to build strong customer relationships and provide reliable support to both customers and internal personnel.
This role operates within a five-day workweek schedule, giving employees the benefit of weekends off to maintain a healthy work-life balance. UniFirst emphasizes thorough on-the-job training along with access to robust online education through their Service Certificate Program and the company’s innovative training platform, The Learning Center. This ensures each representative is well-equipped with the knowledge and professional skills needed to excel. The company’s culture encourages career mobility, promoting from within to help team members achieve personal and professional growth. UniFirst also takes pride in its unique community culture, fostering an inclusive and diverse workplace where various backgrounds and perspectives thrive.
By joining UniFirst as a Customer Service Representative, you will become part of a company that values diversity, offers competitive pay and benefits, and prioritizes continuous employee development. The compensation package includes health insurance, 401(k) with company match, profit sharing, paid time off, tuition reimbursement, and employee discounts, among other benefits. UniFirst is committed to equal employment opportunity and provides accommodation for applicants with disabilities throughout the hiring process. This is a fantastic opportunity for someone seeking to advance in a reputable, stable, and growth-oriented company dedicated to delivering exceptional customer service while fostering a collaborative and empowering work environment.
The Customer Service Representative role at UniFirst is a critical position that involves being the primary liaison between customers and the company, ensuring that customers receive outstanding service at all times. This position supports the sales department administratively and handles accounts receivable duties such as contacting customers with outstanding accounts, managing credits and exchanges, and resolving conflicts via UniFirst's escalation process. Beyond these financial aspects, the role demands responsiveness, active listening, and a personable approach to build strong customer relationships and provide reliable support to both customers and internal personnel.
This role operates within a five-day workweek schedule, giving employees the benefit of weekends off to maintain a healthy work-life balance. UniFirst emphasizes thorough on-the-job training along with access to robust online education through their Service Certificate Program and the company’s innovative training platform, The Learning Center. This ensures each representative is well-equipped with the knowledge and professional skills needed to excel. The company’s culture encourages career mobility, promoting from within to help team members achieve personal and professional growth. UniFirst also takes pride in its unique community culture, fostering an inclusive and diverse workplace where various backgrounds and perspectives thrive.
By joining UniFirst as a Customer Service Representative, you will become part of a company that values diversity, offers competitive pay and benefits, and prioritizes continuous employee development. The compensation package includes health insurance, 401(k) with company match, profit sharing, paid time off, tuition reimbursement, and employee discounts, among other benefits. UniFirst is committed to equal employment opportunity and provides accommodation for applicants with disabilities throughout the hiring process. This is a fantastic opportunity for someone seeking to advance in a reputable, stable, and growth-oriented company dedicated to delivering exceptional customer service while fostering a collaborative and empowering work environment.
Job Requirements
- High school diploma or GED equivalent
- 2 years of customer service experience in an administrative setting preferred
- Prior experience in accounts receivable encouraged
- Ability to use Microsoft Office products including Outlook, Excel, and Word
- Effective verbal and written communication skills
- Strong time management and organizational skills
- Ability to lift up to 25 pounds occasionally
- Comfortable performing basic mathematical skills such as adding, subtracting, multiplying, and dividing
- Ability to walk short distances and sit for extended periods
Job Qualifications
- 2 years of customer service experience in an administrative setting is preferred
- Prior accounts receivable experience is highly encouraged
- High school diploma or GED equivalent is recommended
- Verbal and written communication skills including professional telephone and email etiquette
- Essential skills such as active listening, responsiveness, and being personable
- Proficient knowledge of Microsoft Office products including Outlook, Excel, Word, and TEAMS
- Strong time management and organizational skills with attention to detail
- Ability to work both independently and collaboratively as a team player
- Problem-solving skills in a dynamic environment
Job Duties
- Assist customers by answering questions related to accounts, procedures, and services by telephone or email
- Provide excellent customer service to both customers and UniFirst personnel
- Perform accounts receivable duties including calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process
- Partner and provide administrative support to UniFirst’s Sales Department
- Perform basic data entry and other administrative duties
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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