Customer Service Representative - UniFirst

Toledo, OH, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $17.98 - $23.92

Work Schedule

Standard Hours

Benefits

on the job training

401K with company match

Profit sharing

Health Insurance

Employee assistance program

Life insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job Description

UniFirst is a renowned leader in the garment services industry, with an impressive 80-year legacy of consistent growth and innovation. Established as a family-oriented company, UniFirst combines the warm, small company culture with the benefits and resources of a large $2 billion organization. UniFirst specializes in providing high-quality uniform and workplace textile services to a wide range of industries, boasting a robust network that serves over 300,000 business customer locations across the U.S., Canada, and Europe. As a well-respected company featured in top industry rankings, including Selling Power magazine’s “Best Companies to Sell For” and Forbes magazine’s “Platinum 400 – Best Big Companies,” UniFirst presents an exceptional employment opportunity for individuals seeking a supportive, growing, and diverse work environment.

The Customer Service Representative role at UniFirst is designed for dedicated professionals eager to play a pivotal part in the company’s customer relations and operational excellence. This position involves acting as a vital liaison between customers and the company, tasked with delivering outstanding service in a friendly, efficient, and professional manner. The role supports various administrative and financial functions including assisting customers via telephone or email with inquiries about accounts, company procedures, and services. Candidates will be expected to perform accounts receivable duties such as managing outstanding accounts, processing credits and exchanges, and resolving conflicts through UniFirst's escalation process, highlighting the need for precise attention to detail and strong problem-solving skills.

Additionally, this position requires close partnership with UniFirst’s Sales Department, providing essential administrative support that helps drive the business forward. Basic data entry and routine administrative duties will also form part of your daily responsibilities, enriching your role in the company as a crucial team player. The position offers a stable 5-day workweek with weekends off, promoting a healthy work-life balance. UniFirst provides a welcoming environment that values ongoing professional development, offering comprehensive on-the-job training along with access to extensive online learning platforms and certification programs designed to enhance customer service skills and career growth.

The estimated compensation for this role ranges from $17.98 to $23.92 per hour depending on experience, skills, and location, making it a competitive opportunity within the administrative and customer service fields. UniFirst is dedicated to fostering a diverse workplace where all employees are valued, and inclusive policies are strictly enforced through equal employment opportunity standards. The company encourages community building and emphasizes collaboration as integral elements of its strong corporate culture. Additionally, UniFirst supports its employees through various benefits including health insurance, retirement plans with company match, tuition reimbursement, paid time off, and more, demonstrating a commitment to employee well-being and career advancement.

Job Requirements

High school diploma or GED equivalent
Minimum two years of customer service experience preferred
Prior accounts receivable experience preferred
Strong verbal and written communication skills
Proficient in Microsoft Office
Ability to manage time and prioritize tasks
Ability to work independently and in a team
Ability to lift up to 25 pounds
Ability to sit for extended periods
Ability to occasionally carry parcels or packages
Ability to walk short distances

Job Qualifications

Two years of customer service experience in an administrative setting preferred
Prior accounts receivable experience highly encouraged
High school diploma or GED equivalent recommended
Verbal and written communication skills with professional telephone and email etiquette
Essential skills including active listening, responsiveness, and a personable attitude
Proficient knowledge of Microsoft Office products such as Outlook, Excel, Word, and TEAMS
Strong time management and organizational skills with attention to detail
Ability to work collaboratively as a team player while capable of working independently
Effective problem-solving skills in a dynamic environment
Comfortable performing basic mathematical skills such as adding, subtracting, multiplying, and dividing

Job Duties

Assist customers by answering questions related to accounts, procedures, and services by telephone or email
Provide excellent customer service to both customers and UniFirst personnel
Perform accounts receivable duties including calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process
Partner and provide administrative support to UniFirst’s Sales Department
Perform basic data entry and other administrative duties