Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $17.98 - $23.92
Work Schedule
Standard Hours
Benefits
Health Insurance
Life insurance
Paid Time Off
401K with company match
Profit sharing
Tuition Reimbursement
employee discount
Employee Referral Bonuses
Job Description
UniFirst is a global leader in the garment services industry, with a strong reputation cultivated over its 80-year history. Headquartered in the United States, UniFirst serves more than 300,000 business customer locations across the U.S., Canada, and Europe. With annual revenues reaching $2 billion, UniFirst combines the stability and resources of a large corporation with a warm, family-oriented company culture. They employ over 14,000 team partners and have been recognized by prestigious industry publications such as Selling Power magazine and Forbes, highlighting their standing as one of the best companies to work for in their sector.
UniFirst prides itself on fostering an inclusive and diverse work environment where employees from varied backgrounds can thrive. This multicultural and collaborative setting is a key part of what makes UniFirst a unique place to build a career. The company is committed to equal opportunity employment and actively supports individuals with disabilities and other protected characteristics.
The Customer Service Representative position at UniFirst is a critical role responsible for serving as the primary point of contact between customers and the company. The role focuses on providing exceptional customer service and administrative support, acting as a liaison to resolve inquiries related to accounts, company procedures, and services. Employees in this position will benefit from a standard Monday through Friday workweek with weekends off, promoting a healthy work-life balance. This role offers immediate openings, allowing new hires to quickly become part of the team and start their professional growth journey.
The role involves assisting customers via phone and email, addressing questions about their accounts, handling accounts receivable duties such as collecting on outstanding invoices and processing credits, and partnering with the sales department to provide administrative support. It also includes basic data entry tasks and other clerical responsibilities designed to maintain smooth operational flow within the company.
UniFirst provides extensive on-the-job training, a robust online service certification program, and access to an innovative learning platform called The Learning Center. This commitment to professional development ensures employees continue to build their skills and advance their careers within the company.
The compensation for this position is competitive, ranging from $17.98 to $23.92 per hour depending on the candidate’s experience, skills, and location. Benefits include health and life insurance, paid time off, 401K with company match, profit sharing, tuition reimbursement, employee discounts, and referral bonuses, making this a comprehensive package that supports employees both financially and personally.
UniFirst’s team culture emphasizes collaboration, responsiveness, and problem-solving in a dynamic environment. This role requires a customer-focused attitude, effective communication skills, and the ability to work both independently and within a team. Those comfortable with basic math and physical tasks related to handling parcels will find this an exciting opportunity to join a respected and growing company in the garment services industry.
UniFirst prides itself on fostering an inclusive and diverse work environment where employees from varied backgrounds can thrive. This multicultural and collaborative setting is a key part of what makes UniFirst a unique place to build a career. The company is committed to equal opportunity employment and actively supports individuals with disabilities and other protected characteristics.
The Customer Service Representative position at UniFirst is a critical role responsible for serving as the primary point of contact between customers and the company. The role focuses on providing exceptional customer service and administrative support, acting as a liaison to resolve inquiries related to accounts, company procedures, and services. Employees in this position will benefit from a standard Monday through Friday workweek with weekends off, promoting a healthy work-life balance. This role offers immediate openings, allowing new hires to quickly become part of the team and start their professional growth journey.
The role involves assisting customers via phone and email, addressing questions about their accounts, handling accounts receivable duties such as collecting on outstanding invoices and processing credits, and partnering with the sales department to provide administrative support. It also includes basic data entry tasks and other clerical responsibilities designed to maintain smooth operational flow within the company.
UniFirst provides extensive on-the-job training, a robust online service certification program, and access to an innovative learning platform called The Learning Center. This commitment to professional development ensures employees continue to build their skills and advance their careers within the company.
The compensation for this position is competitive, ranging from $17.98 to $23.92 per hour depending on the candidate’s experience, skills, and location. Benefits include health and life insurance, paid time off, 401K with company match, profit sharing, tuition reimbursement, employee discounts, and referral bonuses, making this a comprehensive package that supports employees both financially and personally.
UniFirst’s team culture emphasizes collaboration, responsiveness, and problem-solving in a dynamic environment. This role requires a customer-focused attitude, effective communication skills, and the ability to work both independently and within a team. Those comfortable with basic math and physical tasks related to handling parcels will find this an exciting opportunity to join a respected and growing company in the garment services industry.
Job Requirements
- high school diploma or equivalent
- 2 years of customer service experience in an administrative setting preferred
- prior accounts receivable experience highly encouraged
- excellent verbal and written communication skills
- proficiency in Microsoft Office products
- ability to perform basic mathematical calculations
- strong time management and organizational skills
- ability to lift up to 25 pounds and occasionally carry parcels or packages
- able to walk short distances and sit for extended periods
Job Qualifications
- 2 years of customer service experience in an administrative setting preferred
- prior accounts receivable experience highly encouraged
- high school diploma or GED equivalent recommended
- verbal and written communication skills with professional telephone and email etiquette
- essential skills including active listening, responsiveness, and personable demeanor
- proficient knowledge of Microsoft Office products such as Outlook, Excel, Word, and TEAMS
- time management and organizational skills with attention to detail
- collaborative, team-player capable of working independently
- problem-solving skills in a dynamic environment
Job Duties
- Assist customers by answering questions related to accounts, procedures, and services by telephone or email
- provide excellent customer service to both customers and UniFirst personnel
- perform accounts receivable duties including calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through the escalation process
- partner and provide administrative support to UniFirst’s Sales Department
- perform basic data entry and other administrative duties
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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