Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
on the job training
401K with company match
Profit sharing
Health Insurance
Employee assistance program
Life insurance
Paid Time Off
Direct Payroll Deposit
Tuition Reimbursement
employee discount
Employee Referral Bonuses
Job Description
UniFirst is a well-established leader in the garment services industry, boasting an impressive 80-year history of growth and stability. Operating internationally across the United States, Canada, and Europe, UniFirst serves 300,000 business customer locations with a dedicated team of over 14,000 partners. The company's reputation as a trusted industry leader is further solidified by its inclusion in the top 10 best companies to sell for according to Selling Power magazine, and its recognition in Forbes magazine's Platinum 400 - Best Big Companies list. UniFirst combines the personalized feel of a small company with the substantial resources and security of a $2 billion organization. The company's core values emphasize community culture, diversity, and continuous personal and professional development.
The Customer Service Representative role at UniFirst plays a vital part in maintaining the company's commitment to outstanding customer service and operational excellence. This position serves as a critical liaison between customers and the company, ensuring that all inquiries and issues are handled efficiently and professionally. Employees in this role enjoy a standard 5-day workweek with weekends off, and UniFirst offers immediate openings with comprehensive on-the-job training to help new hires succeed.
The Customer Service Representative will be responsible for assisting customers by answering questions related to accounts, company procedures, and services via telephone or email. Providing excellent customer service to both customers and UniFirst personnel is paramount. This role also involves performing accounts receivable duties including calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst's escalation process. Additionally, the representative partners with and provides administrative support to the Sales Department, ensuring seamless communication and operational efficiency. Basic data entry and administrative tasks further support the smooth functioning of daily operations.
The ideal candidate will bring a background with at least two years of customer service experience in an administrative setting, with prior accounts receivable experience being highly encouraged. A high school diploma or equivalent is recommended, and candidates must demonstrate strong verbal and written communication skills, including professional telephone and email etiquette. Essential skills include active listening, responsiveness, being personable, as well as proficiency with Microsoft Office products such as Outlook, Excel, Word, and TEAMS. Time management, organizational abilities, and the capacity to work both independently and collaboratively are essential, as is being a proactive problem solver in a dynamic environment.
Physical requirements include the ability to perform basic mathematical operations comfortably and the capability to lift up to 25 pounds, walk short distances, and sit for extended periods when necessary. UniFirst also places a strong emphasis on continuous learning and career mobility, offering a robust training program that includes both on-the-job learning and access to a specialized training platform known as The Learning Center.
Employees benefit from a community culture that values diversity and inclusion, fostering a workplace where multiple cultures, personalities, and backgrounds come together to create success. The company offers competitive pay and a comprehensive benefits package that includes 401K with company match, profit sharing, health insurance, life insurance, tuition reimbursement, paid time off, employee assistance programs, direct payroll deposit, and employee referral bonuses. UniFirst welcomes applicants of diverse backgrounds and is an equal opportunity employer, dedicated to accommodating individuals with disabilities during the application process.
The Customer Service Representative role at UniFirst plays a vital part in maintaining the company's commitment to outstanding customer service and operational excellence. This position serves as a critical liaison between customers and the company, ensuring that all inquiries and issues are handled efficiently and professionally. Employees in this role enjoy a standard 5-day workweek with weekends off, and UniFirst offers immediate openings with comprehensive on-the-job training to help new hires succeed.
The Customer Service Representative will be responsible for assisting customers by answering questions related to accounts, company procedures, and services via telephone or email. Providing excellent customer service to both customers and UniFirst personnel is paramount. This role also involves performing accounts receivable duties including calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst's escalation process. Additionally, the representative partners with and provides administrative support to the Sales Department, ensuring seamless communication and operational efficiency. Basic data entry and administrative tasks further support the smooth functioning of daily operations.
The ideal candidate will bring a background with at least two years of customer service experience in an administrative setting, with prior accounts receivable experience being highly encouraged. A high school diploma or equivalent is recommended, and candidates must demonstrate strong verbal and written communication skills, including professional telephone and email etiquette. Essential skills include active listening, responsiveness, being personable, as well as proficiency with Microsoft Office products such as Outlook, Excel, Word, and TEAMS. Time management, organizational abilities, and the capacity to work both independently and collaboratively are essential, as is being a proactive problem solver in a dynamic environment.
Physical requirements include the ability to perform basic mathematical operations comfortably and the capability to lift up to 25 pounds, walk short distances, and sit for extended periods when necessary. UniFirst also places a strong emphasis on continuous learning and career mobility, offering a robust training program that includes both on-the-job learning and access to a specialized training platform known as The Learning Center.
Employees benefit from a community culture that values diversity and inclusion, fostering a workplace where multiple cultures, personalities, and backgrounds come together to create success. The company offers competitive pay and a comprehensive benefits package that includes 401K with company match, profit sharing, health insurance, life insurance, tuition reimbursement, paid time off, employee assistance programs, direct payroll deposit, and employee referral bonuses. UniFirst welcomes applicants of diverse backgrounds and is an equal opportunity employer, dedicated to accommodating individuals with disabilities during the application process.
Job Requirements
- 2 years of customer service experience in an administrative setting is preferred
- Prior accounts receivable experience is highly encouraged
- High school diploma or GED equivalent is recommended
- Strong verbal and written communication skills with professional telephone and email etiquette
- Proficient computer skills in Microsoft Office products including Outlook, Excel, Word, TEAMS
- Good time management and organizational skills with great attention to detail
- Ability to work independently and collaboratively as part of a team
- Problem-solving skills and adaptability in a dynamic environment
- Comfortable with basic mathematical operations
- Physical ability to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for long periods
Job Qualifications
- 2 years of customer service experience in an administrative setting is preferred
- Prior accounts receivable experience is highly encouraged
- High school diploma or GED equivalent is recommended
- Verbal and written communication skills including professional telephone and email etiquette
- Essential skills: active listener, responsive, and personable
- Computer skills: proficient knowledge of Microsoft Office products such as Outlook, Excel, Word, TEAMS
- Time management and organizational skills with attention to detail
- A collaborative, team-player capable of working independently
- Problem solver in a dynamic environment
- Comfortable performing basic mathematical skills
- Ability to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods
Job Duties
- Assist customers by answering questions related to accounts, procedures, and services by telephone or email
- Provide excellent customer service to both customers and UniFirst personnel
- Perform accounts receivable duties including calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst's escalation process
- Partner and provide administrative support to UniFirst's Sales Department
- Perform basic data entry and other administrative duties
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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