Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
on the job training
401K with company match
Profit sharing
Health Insurance
Employee assistance program
Life insurance
Paid Time Off
Direct Payroll Deposit
Tuition Reimbursement
employee discount
Employee Referral Bonuses
Job Description
UniFirst is a prominent leader in the garment services industry, boasting over 80 years of successful operation and a strong presence across the United States, Canada, and Europe. With a remarkable annual revenue in the billions, UniFirst employs more than 14,000 dedicated team partners who support approximately 300,000 business customer locations. Known for its unique family culture, UniFirst offers the warmth and personal touch typical of a small company while providing the stability and expansive resources of a well-established, global organization. The company has garnered prestigious accolades such as appearing on Selling Power magazine's "Best Companies to Sell For" and Forbes magazine's "Platinum 400 – Best Big Companies" lists, underscoring its reputation as a great place to work and grow professionally.
Joining UniFirst means becoming part of a diverse and inclusive community that values teamwork, growth, and continuous learning. The company prioritizes employee development and career advancement, with pathways that encourage internal promotions and professional skill enhancement. UniFirst is committed to equal employment opportunities and fosters a workplace that respects and celebrates differences in culture, background, and perspective.
The customer service representative position at UniFirst is integral to maintaining high-quality relationships between the company and its wide customer base. This full-time role operates on a 5-day workweek schedule with weekends off, offering a balanced work-life environment. The company provides on-the-job training and access to a comprehensive training platform called The Learning Center, designed to empower team partners with the skills they need to excel.
As a customer service representative, you will act as a vital point of contact for customers, assisting them with inquiries related to accounts, procedures, and service offerings. This role demands excellent communication skills, both verbal and written, as you will respond to customers via telephone and email. You will be responsible for managing accounts receivable duties, including handling outstanding accounts, processing credits and exchanges, and resolving conflicts through the company’s escalation process. Supporting the sales department with administrative tasks and performing basic data entry are also key aspects of this position. The role requires proficiency in Microsoft Office products such as Outlook, Excel, Word, and Teams to efficiently manage communications and records.
UniFirst seeks candidates who are responsive, personable, and capable of thriving both independently and in a team setting. Essential skills include active listening, time management, problem-solving, and attention to detail. Candidates comfortable with basic math operations and able to handle physical requirements, such as lifting up to 25 pounds and sitting for extended periods, will adapt well to this role.
In summary, this position presents an excellent opportunity for individuals with prior customer service and accounts receivable experience looking to join a reputable and growth-oriented company. UniFirst’s commitment to employee development, inclusive culture, and comprehensive benefits make it an ideal workplace for those aiming for long-term career success in the customer service field.
Joining UniFirst means becoming part of a diverse and inclusive community that values teamwork, growth, and continuous learning. The company prioritizes employee development and career advancement, with pathways that encourage internal promotions and professional skill enhancement. UniFirst is committed to equal employment opportunities and fosters a workplace that respects and celebrates differences in culture, background, and perspective.
The customer service representative position at UniFirst is integral to maintaining high-quality relationships between the company and its wide customer base. This full-time role operates on a 5-day workweek schedule with weekends off, offering a balanced work-life environment. The company provides on-the-job training and access to a comprehensive training platform called The Learning Center, designed to empower team partners with the skills they need to excel.
As a customer service representative, you will act as a vital point of contact for customers, assisting them with inquiries related to accounts, procedures, and service offerings. This role demands excellent communication skills, both verbal and written, as you will respond to customers via telephone and email. You will be responsible for managing accounts receivable duties, including handling outstanding accounts, processing credits and exchanges, and resolving conflicts through the company’s escalation process. Supporting the sales department with administrative tasks and performing basic data entry are also key aspects of this position. The role requires proficiency in Microsoft Office products such as Outlook, Excel, Word, and Teams to efficiently manage communications and records.
UniFirst seeks candidates who are responsive, personable, and capable of thriving both independently and in a team setting. Essential skills include active listening, time management, problem-solving, and attention to detail. Candidates comfortable with basic math operations and able to handle physical requirements, such as lifting up to 25 pounds and sitting for extended periods, will adapt well to this role.
In summary, this position presents an excellent opportunity for individuals with prior customer service and accounts receivable experience looking to join a reputable and growth-oriented company. UniFirst’s commitment to employee development, inclusive culture, and comprehensive benefits make it an ideal workplace for those aiming for long-term career success in the customer service field.
Job Requirements
- High school diploma or GED equivalent
- Minimum 2 years of customer service experience in an administrative setting
- Prior accounts receivable experience preferred
- Proficient in Microsoft Office applications
- Excellent verbal and written communication skills
- Ability to actively listen and respond effectively
- Strong organizational and time management skills
- Ability to work independently and in a team environment
- Comfortable with basic math skills
- Ability to lift up to 25 pounds, carry parcels, walk short distances, and sit for extended periods
Job Qualifications
- 2 years of customer service experience in an administrative setting preferred
- Prior accounts receivable experience highly encouraged
- High school diploma or GED equivalent recommended
- Professional verbal and written communication skills including telephone and email etiquette
- Active listener, responsive, and personable
- Proficient knowledge of Microsoft Office products such as Outlook, Excel, Word, and Teams
- Time management and organizational skills with attention to detail
- Ability to work independently and collaboratively as a team player
- Strong problem-solving skills in a dynamic environment
- Comfortable performing basic mathematical calculations
Job Duties
- Assist customers by answering questions related to accounts, procedures, and services by telephone or email
- Provide excellent customer service to both customers and UniFirst personnel
- Perform accounts receivable duties including calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process
- Partner and provide administrative support to UniFirst’s Sales Department
- Perform basic data entry and other administrative duties
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
