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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
on the job training
401K with company match
Profit sharing
Health Insurance
Employee assistance program
Life insurance
Paid Time Off
Direct Payroll Deposit
Tuition Reimbursement
30% Employee Discount
Employee Referral Bonuses
Job Description
UniFirst is a well-established international leader in the garment services industry, operating with an 80-year legacy and generating over 2 billion dollars in revenue annually. This globally recognized company serves more than 300,000 business customer locations across the United States, Canada, and Europe. UniFirst employs over 14,000 team partners, fostering a unique family culture that combines the warmth and closeness of a small company with the robustness and resource availability of a large, stable corporation. The company has earned multiple accolades including being ranked in the top 10 of Selling Power magazine's “Best Companies to Sell For” and being recognized... Show More
Job Requirements
- High school diploma or GED equivalent
- Minimum 2 years of customer service experience in an administrative setting
- Prior accounts receivable experience is preferred
- Proficient in Microsoft Office including Outlook, Excel, Word, and TEAMS
- Strong verbal and written communication skills
- Ability to manage time effectively and pay attention to detail
- Must be personable and able to work independently and as part of a team
- Ability to perform basic mathematical calculations
- Physical ability to lift up to 25 pounds, carry parcels, walk short distances, and sit for extended periods
Job Qualifications
- 2 years of customer service experience in an administrative setting is preferred
- Prior accounts receivable experience is highly encouraged
- High school diploma or GED equivalent is recommended
- Verbal and written communication skills including professional telephone and email etiquette
- Essential skills include being an active listener, responsive, and personable
- Proficient knowledge of Microsoft Office products such as Outlook, Excel, Word, and TEAMS
- Time management and organizational skills with attention to detail
- A collaborative, team-player capable of working independently
- Problem solver in a dynamic environment
- Comfortable performing basic mathematical skills such as adding, subtracting, multiplying, and dividing
- Must be able to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods
Job Duties
- Assist customers by answering questions related to accounts, procedures, and services by telephone or email
- Provide excellent customer service to both customers and UniFirst personnel
- Perform accounts receivable duties including calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process
- Partner and provide administrative support to UniFirst’s Sales Department
- Perform basic data entry and other administrative duties
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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