Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
on the job training
401K with company match
Profit sharing
Health Insurance
Employee assistance program
Life insurance
Paid Time Off
Direct Payroll Deposit
Tuition Reimbursement
30% Employee Discount
Employee Referral Bonuses
Job Description
UniFirst is a well-established international leader in the garment services industry, operating with an 80-year legacy and generating over 2 billion dollars in revenue annually. This globally recognized company serves more than 300,000 business customer locations across the United States, Canada, and Europe. UniFirst employs over 14,000 team partners, fostering a unique family culture that combines the warmth and closeness of a small company with the robustness and resource availability of a large, stable corporation. The company has earned multiple accolades including being ranked in the top 10 of Selling Power magazine's “Best Companies to Sell For” and being recognized in Forbes magazine’s “Platinum 400 – Best Big Companies” list. These recognitions underscore UniFirst's commitment to excellence, growth, and dedication to its employees.
UniFirst is currently seeking a dedicated Customer Service Representative to join their dynamic team. This position plays a vital role in ensuring outstanding customer service as the liaison between the customers and the company. The Customer Service Representative will be engaged in a variety of important tasks such as assisting customers through telephone and email by answering questions related to accounts, procedures, and services. The role requires strong interpersonal skills, a professional demeanor, and the ability to provide excellent service not just externally to customers but also internally to UniFirst personnel.
This position is a full-time opportunity with a 5-day work week, offering Saturdays and Sundays off, helping maintain a healthy work-life balance. UniFirst emphasizes employee development by providing comprehensive on-the-job training and access to innovative tools such as their Service Certificate Program – Customer Service Representative and The Learning Center, an advanced training platform. As part of the company’s culture, the candidate will be supported in continuous learning and professional growth, with clear career pathways promoting from within. The company prides itself on a diverse and inclusive culture, valuing the varied backgrounds, personalities, and skills of its team members, which creates a vibrant and collaborative work environment.
The ideal candidate will have prior experience in customer service within an administrative context, preferably with accounts receivable knowledge. Strong communication skills, both verbal and written, are essential to succeed in this role. The position also demands proficiency in Microsoft Office products including Outlook, Excel, Word, and TEAMS. Time management, attention to detail, problem-solving abilities, and the capability to work well both independently and as part of a team will be critical components of the candidate’s daily responsibilities. The job also includes basic physical requirements such as lifting up to 25 pounds and being able to walk short distances or sit for extended periods.
In summary, this is an excellent opportunity for an energetic and personable individual looking to build a rewarding career in customer service within a leading international company. UniFirst’s stable environment, comprehensive training, emphasis on personal and career growth, and commitment to diversity make it an ideal workplace for motivated professionals ready to contribute and thrive.
UniFirst is currently seeking a dedicated Customer Service Representative to join their dynamic team. This position plays a vital role in ensuring outstanding customer service as the liaison between the customers and the company. The Customer Service Representative will be engaged in a variety of important tasks such as assisting customers through telephone and email by answering questions related to accounts, procedures, and services. The role requires strong interpersonal skills, a professional demeanor, and the ability to provide excellent service not just externally to customers but also internally to UniFirst personnel.
This position is a full-time opportunity with a 5-day work week, offering Saturdays and Sundays off, helping maintain a healthy work-life balance. UniFirst emphasizes employee development by providing comprehensive on-the-job training and access to innovative tools such as their Service Certificate Program – Customer Service Representative and The Learning Center, an advanced training platform. As part of the company’s culture, the candidate will be supported in continuous learning and professional growth, with clear career pathways promoting from within. The company prides itself on a diverse and inclusive culture, valuing the varied backgrounds, personalities, and skills of its team members, which creates a vibrant and collaborative work environment.
The ideal candidate will have prior experience in customer service within an administrative context, preferably with accounts receivable knowledge. Strong communication skills, both verbal and written, are essential to succeed in this role. The position also demands proficiency in Microsoft Office products including Outlook, Excel, Word, and TEAMS. Time management, attention to detail, problem-solving abilities, and the capability to work well both independently and as part of a team will be critical components of the candidate’s daily responsibilities. The job also includes basic physical requirements such as lifting up to 25 pounds and being able to walk short distances or sit for extended periods.
In summary, this is an excellent opportunity for an energetic and personable individual looking to build a rewarding career in customer service within a leading international company. UniFirst’s stable environment, comprehensive training, emphasis on personal and career growth, and commitment to diversity make it an ideal workplace for motivated professionals ready to contribute and thrive.
Job Requirements
- High school diploma or GED equivalent
- Minimum 2 years of customer service experience in an administrative setting
- Prior accounts receivable experience is preferred
- Proficient in Microsoft Office including Outlook, Excel, Word, and TEAMS
- Strong verbal and written communication skills
- Ability to manage time effectively and pay attention to detail
- Must be personable and able to work independently and as part of a team
- Ability to perform basic mathematical calculations
- Physical ability to lift up to 25 pounds, carry parcels, walk short distances, and sit for extended periods
Job Qualifications
- 2 years of customer service experience in an administrative setting is preferred
- Prior accounts receivable experience is highly encouraged
- High school diploma or GED equivalent is recommended
- Verbal and written communication skills including professional telephone and email etiquette
- Essential skills include being an active listener, responsive, and personable
- Proficient knowledge of Microsoft Office products such as Outlook, Excel, Word, and TEAMS
- Time management and organizational skills with attention to detail
- A collaborative, team-player capable of working independently
- Problem solver in a dynamic environment
- Comfortable performing basic mathematical skills such as adding, subtracting, multiplying, and dividing
- Must be able to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods
Job Duties
- Assist customers by answering questions related to accounts, procedures, and services by telephone or email
- Provide excellent customer service to both customers and UniFirst personnel
- Perform accounts receivable duties including calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process
- Partner and provide administrative support to UniFirst’s Sales Department
- Perform basic data entry and other administrative duties
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
