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Customer Service Representative - Store #29

Job Overview

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Work Schedule

Flexible
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Benefits

Paid Time Off
Health Insurance
Employee Discounts
Retirement Plan
flexible schedule
Training and Development
Inclusive culture

Job Description

Parker's Kitchen is a renowned food service establishment known for providing high-quality meals and exceptional customer experiences. As part of Parker's Kitchen, Customer Service Representatives play a vital role in maintaining the reputation of the company by ensuring every customer interaction is pleasant and efficient. Parker's Kitchen values integrity, reliability, and a commitment to excellence, striving to create a welcoming environment for both customers and staff. This company operates with a philosophy focused on quality service, attention to detail, and maintaining high operational standards in all aspects of its business.

The Customer Service Representative position at Parker's Kitchen involves delivering fast, accurate, and friendly service that upholds the company’s high standards. The role is fundamental in supporting store operations and assisting leadership in maintaining smooth daily activities. Positions within Parker's Kitchen require employees to engage actively with customers to address their needs and resolve any issues promptly and professionally, ensuring an exceptional experience every time. Employees are expected to demonstrate honesty and integrity consistently while adhering to company values and policies.

In this role, employees will handle various retail and cash transactions, including fuel sales, alcohol, tobacco, and lottery products, which require adherence to age regulations and corporate policies. The job also demands multitasking, attention to detail, and physical stamina, as it involves stocking inventory, maintaining cleanliness, and assisting with house-keeping duties. Candidates must be prepared to work flexible hours that may include nights, weekends, and holidays, ensuring the store remains well- stocked and presentable at all times.

This position is not only about providing excellent customer service but also about ensuring compliance with safety standards and operational procedures. Parker's Kitchen encourages a safe, inclusive, and respectful workplace, making it an equal opportunity employer that embraces diversity and inclusion. The role offers an opportunity to join a supportive team focused on continuous improvement and customer satisfaction. If you are dependable, have good communication skills, and thrive in a dynamic environment, the Customer Service Representative role at Parker's Kitchen could be the right fit for you.

Job Requirements

  • Must be 18 years of age or older to work in store operations
  • Must be 16 years of age to work in kitchen operations
  • Must have reliable transportation
  • Flexible availability is required, including nights, weekends, and holidays
  • Ability to stand for extended periods, ranging from 8 to 10 hours
  • Ability to push or pull up to 50 pounds
  • Ability to multitask, perform repeated bending, standing, reaching, and occasionally lift up to 50 pounds
  • Comfortable working in environments with wet floors, temperature fluctuations, and loud noise levels

Job Qualifications

  • High school diploma or equivalent preferred
  • Previous experience in customer service or retail is a plus
  • Strong communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Demonstrated integrity and honesty
  • Ability to multitask and manage time efficiently
  • Basic math skills for handling transactions

Job Duties

  • Deliver exceptional customer service by addressing customer needs and resolving issues promptly and professionally
  • Speak honestly and act with integrity, upholding company values at all times
  • Handle cash transactions, fuel transactions, and other retail shift duties as assigned
  • Responsible for alcohol, tobacco, lottery sales, and other age-regulated products
  • Ensure compliance with company policies, procedures, and safety regulations across all store activities
  • Attention to detail while multitasking
  • Stock and replenish inventory throughout the store, including food and beverage areas, to ensure products and supplies are consistently in stock
  • Perform all store housekeeping duties, including cleaning, dusting, sweeping, mopping, and emptying trash, to maintain a clean and organized environment
  • Assist the store leader with additional tasks as needed

Job Criteria

Experience

No experience required


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