Customer Service Representative - Spanish

The LEGO Group is a globally recognized leader in the toy industry, famous for inspiring creativity, imagination, and learning through play. Established as a world-class manufacturer of interlocking plastic bricks, LEGO has a rich heritage of crafting engaging and educational toys that capture the hearts of children, families, and enthusiasts worldwide. Renowned for its commitment to quality, sustainability, and innovation, the LEGO Group fosters a culture of inclusion and collaboration where every employee is valued and empowered to contribute to building a lasting positive impact.

The company operates across various sectors including product development, retail, and consumer support, with an overarching mission to "inspire and develop the builders of tomorrow." By promoting diversity, wellbeing, and equal opportunity in the workplace, LEGO creates a dynamic environment that supports both professional growth and personal fulfillment.

Currently, the LEGO Group is hiring for a seasonal Customer Service Representative role based in its new North American contact center in Tempe, Arizona. This fixed-term contract opportunity runs until January 29th, 2027. The position offers a competitive starting salary of $46,450 per annum along with a discretionary performance-based bonus of up to 10%. The role supports a hybrid work model, allowing representatives the flexibility to work from home two days per week following an initial, fully in-person training period.

In this customer-focused role, you'll be at the forefront of LEGO's interaction with fans worldwide, especially during peak seasons. Your contribution will be vital in maintaining LEGO’s Play Promise by delivering exceptional service to consumers. The role involves responding to inquiries related to orders, account issues, digital experiences, product quality, and building advice. You will work closely with the award-winning Consumer & Shopper Engagement (CSE) team, employing advanced IT tools and programs to solve customer issues efficiently.

Your experience at LEGO will include a comprehensive 4 to 5-week induction training held at the newly established contact center in Tempe's The Beam on Farmer. Training sessions are classroom-based, running Monday through Friday, and are designed to immerse you fully in LEGO’s culture, products, and service excellence standards. Once trained, you will be scheduled for shifts across a flexible range of start times, supporting full-time hours with occasional weekend coverage to meet customer demand.

Key to success in this role is your ability to communicate fluently in both English and Spanish, helping to build meaningful connections with the diverse LEGO fan base. The position demands empathy, problem-solving skills, and the ability to remain calm and positive in fast-paced, dynamic situations.

LEGO strongly emphasizes wellbeing and work-life balance, offering colleagues access to a variety of health and wellness programs, including the Headspace App, enhanced paid leave options, and life and disability insurance. Employees also benefit from a generous colleague discount from day one, reflecting LEGO’s commitment to rewarding and supporting its team members.

Joining the LEGO Group means more than just a job; it's an opportunity to be part of a responsible, sustainable company that values creativity, community, and children’s wellbeing worldwide. The organization is deeply committed to inclusive hiring practices, equal pay, and cultivating a culture where everyone feels safe, valued, and empowered to succeed. With a rigorous commitment to child safeguarding and a dedicated drug-free workplace policy, LEGO provides a professional and supportive environment for all team members.

If you are passionate about inspiring joy and imagination around the globe, eager to work in a vibrant, supportive environment, and ready to help LEGO continue delivering magical experiences to fans of all ages, this Customer Service Representative role offers a remarkable opportunity to build your career and make a meaningful impact.