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Job Overview
Employment Type
Temporary
Full-time
Compensation
Salary
Exact $46,450.00
Work Schedule
Standard Hours
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Performance bonus
Life insurance
Disability insurance
Colleague discount
Job Description
The LEGO Group is a globally recognized leader in the toy industry, famous for inspiring creativity, imagination, and learning through play. Established as a world-class manufacturer of interlocking plastic bricks, LEGO has a rich heritage of crafting engaging and educational toys that capture the hearts of children, families, and enthusiasts worldwide. Renowned for its commitment to quality, sustainability, and innovation, the LEGO Group fosters a culture of inclusion and collaboration where every employee is valued and empowered to contribute to building a lasting positive impact.
The company operates across various sectors including product development, retail, and consumer support, with a... Show More
The company operates across various sectors including product development, retail, and consumer support, with a... Show More
Job Requirements
- high school diploma or equivalent
- fluency in English and Spanish
- availability to work flexible shifts including weekends
- ability to complete 4-5 weeks of classroom-based training in Tempe, AZ
- strong IT proficiency
- effective communication skills
- ability to handle customer inquiries with empathy and patience
Job Qualifications
- fluent in English and Spanish, both spoken and written
- excellent communication and interpersonal skills
- strong problem-solving abilities
- proficient with IT tools and technology
- ability to work well in a team environment
- customer service experience preferred
- high school diploma or equivalent
Job Duties
- respond to consumers in both English and Spanish - spoken and written
- engage with consumers via phone and email
- handle a range of topics from order status and account issues to digital experiences and product quality queries
- build strong and lasting relationships with consumers in a fun and engaging manner
- assess and solve brick-based problems using various tools and programs, requiring solid IT skills
- adapt to a variety of shifts to ensure exceptional service
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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