Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $18.00 - $22.00
Work Schedule
Rotating Shifts
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
employee discount
Life insurance
Disability insurance
Flexible spending account
401k
Paid Time Off
Job Description
Ashley Furniture Industries, Inc. is an internationally recognized leader in home furnishings, offering quality, style, and affordability through a comprehensive range of products. As a family-oriented company with a rapidly growing customer base, Ashley has expanded its footprint nationally with new store openings to meet increasing demand. The company is known for its dedication to internal promotion and professional development, providing employees with significant opportunities for career growth and advancement throughout the expanding United States. Ashley’s commitment to quality and customer satisfaction has established a trusted reputation and a widely recognized brand worldwide.
The Customer Service Representative position at Ashley serves as the essential front-line ambassador, responsible for creating exceptional customer experiences that reflect Ashley's core values. This role is integral to store operations, offering administrative support along with front-desk responsibilities to maintain smooth daily functions. As the primary point of contact for customers, the Customer Service Representative ensures professional and friendly interactions, handling a variety of tasks that support both customers and internal teams. This position pays an hourly rate between $18.00 and $22.00, reflecting the value Ashley places on customer service excellence and operational efficiency.
Those selected for this role can expect to engage in diverse duties ranging from greeting customers and facilitating sales order processing to managing customer account information and assisting with financial procedures. Additional responsibilities include handling cash transactions, addressing customer concerns, supporting operational audits, and maintaining accurate records and reports. The position requires proficiency with point-of-sale systems, retail management software, and Microsoft Office Suite. Candidates will work closely with the sales team, merchandising, and management to foster a seamless customer experience and efficient store operation.
This role demands individuals who thrive in a fast-paced, team-oriented environment and who are flexible to work various shifts, including weekends, holidays, and store opening or closing rotations. The Customer Service Representative is pivotal in supporting the continued growth and success of Ashley stores, contributing to customer loyalty and operational excellence. With extensive training and support from management, employees in this role have access to ongoing professional development and advancement opportunities within the company’s growing national network.
The Customer Service Representative position at Ashley serves as the essential front-line ambassador, responsible for creating exceptional customer experiences that reflect Ashley's core values. This role is integral to store operations, offering administrative support along with front-desk responsibilities to maintain smooth daily functions. As the primary point of contact for customers, the Customer Service Representative ensures professional and friendly interactions, handling a variety of tasks that support both customers and internal teams. This position pays an hourly rate between $18.00 and $22.00, reflecting the value Ashley places on customer service excellence and operational efficiency.
Those selected for this role can expect to engage in diverse duties ranging from greeting customers and facilitating sales order processing to managing customer account information and assisting with financial procedures. Additional responsibilities include handling cash transactions, addressing customer concerns, supporting operational audits, and maintaining accurate records and reports. The position requires proficiency with point-of-sale systems, retail management software, and Microsoft Office Suite. Candidates will work closely with the sales team, merchandising, and management to foster a seamless customer experience and efficient store operation.
This role demands individuals who thrive in a fast-paced, team-oriented environment and who are flexible to work various shifts, including weekends, holidays, and store opening or closing rotations. The Customer Service Representative is pivotal in supporting the continued growth and success of Ashley stores, contributing to customer loyalty and operational excellence. With extensive training and support from management, employees in this role have access to ongoing professional development and advancement opportunities within the company’s growing national network.
Job Requirements
- Legally authorized to work in the US
- At least 18 years old
- High school diploma or equivalent
- Knowledgeable in Microsoft Office Suite and system transactions
- One year of customer service, office, and/or administrative experience preferred
- Ability to work flexible hours including weekends and holidays including rotation for store opening and closing
- Maintain reliable attendance
- Thrive in a team environment
Job Qualifications
- High school diploma or equivalent
- Knowledgeable in Microsoft Office Suite and retail management systems
- One year of customer service, office, and/or administrative experience preferred
- Ability to work flexible hours including weekends and holidays
- Strong interpersonal and communication skills
- Ability to work effectively within a team environment
- Reliable attendance and punctuality
Job Duties
- Greet all customers in a warm, professional manner representing Ashley's brand image
- Provide exceptional customer service through in-person, phone, and email communications
- Assist with processing sales orders accurately and efficiently ensuring all documentation and approvals
- Process customer credit applications and assist with financing arrangements maintaining accurate account information
- Follow established cash handling procedures, process payments accurately, and reconcile transactions
- Address customer inquiries and concerns professionally, escalating complex issues to Management
- Support operational audits, inventory processes, and compliance checks by gathering documentation
- Maintain accurate records, prepare routine reports, and ensure all paperwork is properly filed
- Work cooperatively with sales team, merchandising personnel, and other store associates
- Utilize point-of-sale systems, retail management software, and Microsoft Office Suite
- Complete any additional tasks assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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