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Customer Service Representative Retail

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Range $18.00 - $22.00
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Work Schedule

Rotating Shifts
Flexible
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
employee discount
Life insurance
Disability insurance
Flexible spending account
401k
Paid Time Off

Job Description

Ashley Furniture Industries, Inc. is an internationally recognized leader in home furnishings, offering quality, style, and affordability through a comprehensive range of products. As a family-oriented company with a rapidly growing customer base, Ashley has expanded its footprint nationally with new store openings to meet increasing demand. The company is known for its dedication to internal promotion and professional development, providing employees with significant opportunities for career growth and advancement throughout the expanding United States. Ashley’s commitment to quality and customer satisfaction has established a trusted reputation and a widely recognized brand worldwide.

The Customer Service Representative position at ... Show More

Job Requirements

  • Legally authorized to work in the US
  • At least 18 years old
  • High school diploma or equivalent
  • Knowledgeable in Microsoft Office Suite and system transactions
  • One year of customer service, office, and/or administrative experience preferred
  • Ability to work flexible hours including weekends and holidays including rotation for store opening and closing
  • Maintain reliable attendance
  • Thrive in a team environment

Job Qualifications

  • High school diploma or equivalent
  • Knowledgeable in Microsoft Office Suite and retail management systems
  • One year of customer service, office, and/or administrative experience preferred
  • Ability to work flexible hours including weekends and holidays
  • Strong interpersonal and communication skills
  • Ability to work effectively within a team environment
  • Reliable attendance and punctuality

Job Duties

  • Greet all customers in a warm, professional manner representing Ashley's brand image
  • Provide exceptional customer service through in-person, phone, and email communications
  • Assist with processing sales orders accurately and efficiently ensuring all documentation and approvals
  • Process customer credit applications and assist with financing arrangements maintaining accurate account information
  • Follow established cash handling procedures, process payments accurately, and reconcile transactions
  • Address customer inquiries and concerns professionally, escalating complex issues to Management
  • Support operational audits, inventory processes, and compliance checks by gathering documentation
  • Maintain accurate records, prepare routine reports, and ensure all paperwork is properly filed
  • Work cooperatively with sales team, merchandising personnel, and other store associates
  • Utilize point-of-sale systems, retail management software, and Microsoft Office Suite
  • Complete any additional tasks assigned by management

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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