Customer Service Representative Retail

Reno, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Rotating Shifts

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

employee discount

Life insurance

Disability insurance

Flex Spending Account

401k

Paid Time Off

Job Description

Ashley Furniture Industries is a renowned leader in the furniture manufacturing and retail industry, boasting a rich heritage and a commitment to quality, style, and affordability. As a trusted and recognized brand worldwide, Ashley has continually expanded its footprint across the United States, driven by a growing and loyal customer base. The company operates a diverse network of retail stores, each dedicated to providing exceptional service and premium products that suit a wide range of tastes and budgets. Known for its emphasis on customer satisfaction and operational excellence, Ashley Furniture Industries remains at the forefront of the home furnishing market through innovation and a strategic expansion plan.

The role of Customer Service Representative at Ashley is pivotal in upholding the company's sterling reputation. This position serves as the primary point of contact for customers, embodying the Ashley brand with professionalism and warmth. Customer Service Representatives provide essential administrative support to store operations, facilitating efficient and seamless sales processes. The role requires a blend of customer interaction, administrative proficiency, and team collaboration to enhance the overall retail experience. Individuals in this role will manage customer inquiries, support sales order processing, handle financial transactions, and maintain accurate records and documentation. This position offers a unique opportunity for those passionate about customer service and retail operations to grow with a company deeply committed to internal development and career advancement. Ashley’s emphasis on promoting from within creates a dynamic environment where team members are encouraged to develop their skills and grow professionally within the expanding network of stores. The role may include flexible hours, including weekend and holiday shifts, reflecting the retail industry's customer-centric nature. Joining Ashley means becoming part of a family that values diversity, dedication, and continuous improvement, and it offers comprehensive benefits such as health, dental, vision insurance, employee discounts, and paid time off. This is an exciting opportunity to contribute to a company that not only leads in its industry but also invests in its people and communities.

Job Requirements

Legally authorized to work in the US
at least 18 years old
high school diploma or equivalent
knowledgeable Microsoft Office Suite and system transactions
1 year of customer service, office, and/or administrative experience preferred
ability to work flexible hours including weekends and holidays including rotation for store opening and closing responsibilities
maintain reliable attendance
thrive in a team environment

Job Qualifications

High school diploma or equivalent
knowledgeable in Microsoft Office Suite and retail system transactions
at least 1 year of customer service, office, or administrative experience preferred
excellent communication and interpersonal skills
ability to work flexible hours including weekends and holidays
strong organizational skills and attention to detail
ability to thrive in a team environment

Job Duties

Greet all customers in a warm, professional manner representing Ashley's brand image
provide exceptional customer service through all interactions including in-person, phone, and email communications
assist with processing sales orders accurately and efficiently ensuring all documentation is complete and approvals are obtained
process customer credit applications and assist with financing arrangements while maintaining accurate account information
follow established cash handling procedures, process payments accurately, and reconcile transactions
address customer inquiries and concerns professionally, escalating complex issues to management as necessary
support management with operational audits, inventory processes, and compliance checks by gathering documentation and verifying accuracy
maintain accurate records, prepare routine reports, and ensure proper filing of sales and office paperwork
work cooperatively with sales team, merchandising personnel, and other store associates to ensure seamless customer experience and efficient operations
utilize point-of-sale systems, retail management software, and Microsoft Office Suite to perform job duties
complete any additional tasks assigned by management