Customer Service Representative Retail

Peoria, AZ, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Vision Insurance

employee discount

Life insurance

Disability insurance

Flex Spending Account

401k

Paid Time Off

Job Description

Ashley Furniture has been a leading name in the home furnishings industry for over 75 years, establishing itself as the largest manufacturer globally. The company is renowned for its commitment to delivering quality, style, and affordability, transforming homes around the world with its diverse product offerings. With a growing customer base and an expanding retail footprint, Ashley Furniture continues to open new stores to meet increasing demand, solidifying its position as a trusted and recognized brand worldwide. The company emphasizes creating positive customer experiences and fostering community engagement, environmental stewardship, and corporate social responsibility, all integral parts of its core values.

The role of Customer Service Representative at Ashley Furniture is a crucial frontline position that focuses on delivering exceptional service and creating meaningful connections with customers. As the first point of contact, this role is essential in shaping the customer experience, providing a welcoming and professional atmosphere that reflects Ashley's brand image. The position involves a mix of administrative support and direct customer interaction, aimed at supporting store operations and ensuring seamless transactions. This includes tasks such as greeting customers warmly, managing sales orders accurately, handling customer account information, assisting with financing and credit applications, and ensuring compliance with cash handling and financial procedures. The Customer Service Representative also plays a key role in resolving customer issues promptly and professionally, escalating matters when necessary, and following through to ensure satisfaction.

Additionally, this role supports management by assisting with operational audits, inventory processes, and compliance checks, ensuring that the store maintains high operational standards. The representative is responsible for maintaining accurate records, preparing reports, and properly filing sales and office paperwork. Collaboration with sales teams, merchandising personnel, and other store associates is vital to ensure a smooth and efficient customer experience. Proficiency in technology and business systems, including point-of-sale systems, retail management software, and Microsoft Office Suite, is necessary to perform job functions effectively. The job requires flexibility in working hours, including weekends and holidays, with responsibilities that may include store opening and closing duties. Ashley Furniture offers comprehensive benefits, a supportive work environment, and opportunities for personal and professional growth, making the Customer Service Representative role both rewarding and impactful in contributing to the company’s continued retail success.

Job Requirements

Legally authorized to work in the US
At least 18 years old
High school diploma or equivalent
Knowledgeable Microsoft Office Suite and system transactions
One year of customer service, office, and/or administrative experience preferred
Ability to work flexible hours including weekends and holidays including rotation for store opening and closing responsibilities
Maintain reliable attendance
Thrive in a team environment

Job Qualifications

High school diploma or equivalent
Knowledgeable in Microsoft Office Suite and system transactions
One year of customer service, office, and/or administrative experience preferred
Ability to work flexible hours including weekends and holidays
Thrive in a team environment
Maintain reliable attendance

Job Duties

Greet all customers in a warm, professional manner representing Ashley's brand image
Provide exceptional customer service through all interactions including in-person, phone, and email communications
Assist with processing sales orders accurately and efficiently, ensuring all required documentation is complete and proper approvals are obtained
Process customer credit applications, assist with financing arrangements, and maintain accurate customer account information
Follow established cash handling procedures, process payments accurately, and reconcile transactions according to company policies under supervision
Address customer inquiries and concerns professionally, escalating complex issues to management as appropriate and following up to ensure resolution
Support management with operational audits, inventory processes, and compliance checks by gathering required documentation and verifying accuracy
Maintain accurate records, prepare routine reports, and ensure all sales and office paperwork is properly completed and filed
Work cooperatively with sales team, merchandising personnel, and other store associates to ensure seamless customer experience and efficient store operations
Utilize point-of-sale systems, retail management software, Microsoft Office Suite, and other business tools to perform job duties efficiently and accurately
Complete any additional tasks as assigned by management