Customer Service Representative Retail

Santa Clara, CA, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Range $18.00 - $22.00

Work Schedule

Rotating Shifts

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

employee discount

Life insurance

Disability insurance

Flexible spending account

401k

Paid Time Off

Job Description

Ashley Furniture Industries is a leading home furniture manufacturer and retailer known for its commitment to quality, style, and affordability. With a continuously growing customer base, Ashley Furniture has expanded its national presence by opening numerous stores across the United States, solidifying its reputation as a trusted and recognized brand worldwide. The company's dedication to professional development and internal promotion offers employees unlimited potential for career advancement within an expanding national network. Ashley Furniture prioritizes operational excellence and customer satisfaction, making it a sought-after employer in the retail industry.

The Customer Service Representative at Ashley Furniture serves as the front-line ambassador responsible for delivering exceptional customer service and fostering positive customer experiences. This role acts as the primary point of contact for customers, handling various administrative duties to support store operations and office functions. The position is vital in building strong customer relationships and maintaining the seamless operational workflow necessary for Ashley’s retail success. Employees in this role engage with customers in person, by phone, and via email to address inquiries, support sales order processing, manage customer accounts, and resolve any issues professionally. Additionally, the Customer Service Representative supports cash handling, compliance assistance, reporting, and teamwork—all contributing to an efficient and dynamic retail environment. This full-time, hourly position offers a competitive pay range of $18.00 to $22.00 per hour and includes comprehensive benefits such as health, dental, and vision insurance, employee discounts, life and disability insurance, flexible spending accounts, a 401(k) plan, and paid time off including vacation and sick leave. Aspiring candidates who thrive in a team-oriented setting with a willingness to work flexible hours, including weekends and holidays, will find a rewarding career path at Ashley Furniture.

Job Requirements

Legally authorized to work in the US
At least 18 years old
High school diploma or equivalent
Knowledgeable in Microsoft Office Suite and system transactions
1 year of customer service, office, and/or administrative experience preferred
Ability to work flexible hours including weekends and holidays including rotation for store opening and closing responsibilities
Maintain reliable attendance
Thrive in a team environment

Job Qualifications

High school diploma or equivalent
Knowledgeable in Microsoft Office Suite and system transactions
1 year of customer service, office, and/or administrative experience preferred
Ability to work flexible hours including weekends and holidays
Strong communication and interpersonal skills
Ability to work well in a team environment
Reliable attendance

Job Duties

Greet all customers in a warm, professional manner representing Ashley's brand image
Provide exceptional customer service through all interactions including in-person, phone, and email communications
Assist with processing sales orders accurately and efficiently, ensuring all required documentation is complete and approvals obtained
Process customer credit applications, assist with financing arrangements, and maintain accurate customer account information
Follow established cash handling procedures, process payments accurately, and reconcile transactions under Office Manager supervision
Address customer inquiries and concerns professionally, escalating complex issues to management when needed
Support management with operational audits, inventory processes, and compliance checks by gathering required documentation
Maintain accurate records, prepare routine reports, and ensure paperwork is properly completed and filed
Work cooperatively with sales team, merchandising personnel, and other store associates to ensure seamless customer experience
Utilize point-of-sale systems, retail management software, Microsoft Office Suite, and other business tools to perform job duties efficiently
Complete any additional tasks as assigned by management