Customer Service Representative - Representante de servicio a cliente (Actualmente Hibrido - Preferiblemente bilingue (ingles/espanol)

Eversource is the largest energy delivery company in New England, serving more than 4 million electric and natural gas customers across Connecticut, Massachusetts, and New Hampshire. With a workforce of more than 9,000 dedicated, diverse, and engaged employees, Eversource is committed to providing superior customer service, supporting local communities, safeguarding the environment, and fostering a collaborative work environment. The company offers a variety of career opportunities in customer service, skilled trades, corporate, and technical fields, creating a dynamic workplace where career advancement and professional development are prioritized. Eversource has a strong culture of teamwork, accountability, and innovation, aiming to create a brighter future through reliable and sustainable energy solutions.

The role of an Energy Adviser at Eversource is pivotal, putting you at the forefront of customer interactions by handling inbound customer inquiries and providing exceptional service tailored to meet customer needs. This position requires strong communication skills, especially bilingual proficiency in English and Spanish, as you will be assisting a diverse customer base. Working as an Energy Adviser means engaging with the rapidly evolving energy sector, focusing on quality and excellence while balancing independent work with collaborative team efforts. This position is union-represented and offers a fast-paced, supportive environment with flexible shifts and excellent opportunities for overtime during emergency or weather-related restoration events.

Eversource values employees who are adaptable, customer-focused, and committed to safety, as this role is safety-sensitive and subject to federally regulated drug testing programs. The company offers comprehensive training and onboarding to ensure your success in serving customers effectively. Compensation starts at $26.73 per hour, with additional pay for overtime and an annual performance-based bonus. Benefits include medical, dental, and vision insurance, retirement savings plans, life and disability insurance, paid time off, education reimbursement, and opportunities to volunteer and engage with the community. Eversource also supports remote work options through a performance-based Work from Home program available in Windsor, CT and Manchester, NH, provided employees reside within the company’s service territory.