Customer Service Representative - Overnights

Uline is a distinguished family-owned company recognized as North America’s leading distributor of shipping, industrial, and packaging materials, employing over 9,000 individuals across 14 strategically located branches. With a solid reputation built on stability, success, and outstanding customer service, Uline offers a dynamic work environment where employees are valued and supported. The company is headquartered in Kenosha, Wisconsin, and is known for its commitment to quality, innovation, and employee development. Uline emphasizes a drug-free workplace by requiring all new hires to complete a pre-employment hair follicle drug screening, ensuring a safe and respectful environment for all staff members.

The Kenosha Branch seeks a full-time Overnight Customer Service Representative to join its dedicated team. This role offers an attractive pay range from $29 to $34 per hour, inclusive of a $4 shift differential, highlighting the company’s dedication to rewarding employees who contribute during non-traditional working hours. Employees have flexible scheduling options, choosing between 4-day or 5-day onsite shifts that include weekends, catering to various lifestyle needs. This role is integral to maintaining Uline’s legendary service standards through fast, friendly, and effective customer interaction.

As an Overnight Customer Service Representative at Uline, candidates will immerse themselves in detailed order processing, product expertise, and proactive customer engagement. The position demands a strong commitment to understanding customer needs and delivering tailored recommendations using advanced technology systems. Uline equips its representatives with comprehensive training to become experts in product knowledge, pricing, and shipping solutions, empowering them to confidently address inquiries and provide superior service via phone, email, and chat platforms. Alongside technical skills, the role emphasizes relationship building and continuous professional development with opportunities for mentoring and career advancement within a collaborative team environment. Uline promotes employee connection through regular team events and values communication and problem-solving as core competencies. This role is well-suited for motivated individuals eager to grow in their customer service careers within an established and growth-oriented company. The position provides an exceptional platform to develop valuable skills, gain industry insight, and contribute meaningfully to customer satisfaction and business success.