Customer Service Representative - Overnights

Kenosha, WI, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $29.00 - $34.00

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Paid holidays

Health Insurance

On-site gym

401(k) matching

Tuition Reimbursement

401(k) 6% Match

Paid Time Off

Job Description

Uline is a distinguished family-owned company recognized as North America’s leading distributor of shipping, industrial, and packaging materials, employing over 9,000 individuals across 14 strategically located branches. With a solid reputation built on stability, success, and outstanding customer service, Uline offers a dynamic work environment where employees are valued and supported. The company is headquartered in Kenosha, Wisconsin, and is known for its commitment to quality, innovation, and employee development. Uline emphasizes a drug-free workplace by requiring all new hires to complete a pre-employment hair follicle drug screening, ensuring a safe and respectful environment for all staff members.
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Job Requirements

High school diploma or equivalent
Excellent problem-solving, listening and communication skills
Prior customer service experience is a plus
Must be willing to work overnight shifts
Ability to work on-site
Ability to work weekends
Must complete pre-employment hair follicle drug screening

Job Qualifications

High school diploma or equivalent
Excellent problem-solving, listening and communication skills
Prior customer service experience is a plus
Bachelor’s degree preferred

Job Duties

Process customer orders, make product recommendations and handle account inquiries using world-class technology
Be a product and solutions expert, answering product, pricing and shipping questions quickly and confidently
Build business relationships with customers over phone, email and chat
Understand customer needs and recommend Uline's best solutions
Help customers navigate Uline's website and online ordering

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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