Customer Service Representative - Overnights

Uline is a prominent family-owned company that stands as North America's leading distributor of shipping, industrial, and packaging materials. With a dedicated workforce of over 9,000 employees across 14 locations, Uline offers a stable and successful working environment rooted in a tradition of excellence and innovation in logistics and customer service. The company is committed to providing exceptional service through its extensive product offerings and streamlined delivery systems, making it a top choice for businesses requiring reliable industrial and shipping solutions. This position is located at the Kenosha Branch, specifically at 12355 Uline Way, Kenosha, WI 53144, where the company fosters a professional and collaborative workplace enriched by modern facilities, a café with affordable meal options, and an on-site fitness center with walking paths.

The role available is a full-time Overnight Customer Service Representative position, with shifts available on a 4-day or 5-day schedule including weekends. This opportunity offers competitive pay ranging from $29 to $34 per hour, including a $4 shift differential, reflecting the specialized nature of overnight work and the significant growth and earning potential within the company. The position demands dedication and attention to detail as representatives are the frontline contact for customers, managing inquiries and processing orders with an emphasis on providing quick, accurate, and friendly service. It provides a great chance for those eager to develop their careers in customer service and logistics, backed by comprehensive training programs and continuous peer mentoring. Employees get to grow their communication and problem-solving abilities while benefiting from the company’s stable and supportive atmosphere. Uline also upholds a drug-free workplace policy, requiring new hires to complete a pre-employment hair follicle drug screening.

The Overnight Customer Service Representative will immerse themselves in learning the extensive Uline product catalog and solutions. They will use advanced technology to process orders, make product recommendations, and handle account inquiries. This role requires building strong business relationships with customers through phone, email, and chat, understanding their needs, and guiding them through the ordering process both via Uline’s website and direct interaction. The company values a fast, friendly, and customer-focused approach, underscoring its reputation for legendary service. This position not only offers the opportunity to develop professionally but also to connect with a supportive team in a vibrant in-person setting with various team events, making it ideal for individuals who thrive in collaborative environments and are passionate about customer satisfaction.