Customer Service Representative - Overnights

Uline is North America's leading distributor of shipping, industrial, and packaging materials. As a family-owned company, Uline prides itself on a legacy of stability, success, and dedication to exceptional service. With over 9,800 employees and 14 locations across the continent, Uline provides a dynamic workplace environment centered on growth, innovation, and employee well-being. The company is committed to maintaining a drug-free workplace and requires all new hires to complete a pre-employment hair follicle drug screening. All positions are on-site, fostering a collaborative and supportive team atmosphere.

The Kenosha Branch, located at 12355 Uline Way, Kenosha, WI, offers an excellent opportunity for individuals passionate about customer service to join as a Full-Time Overnight Customer Service Representative. This role offers a competitive starting pay from $29 to $34 per hour, including a $4 shift differential, reflecting the overnight work schedule, along with significant growth and earning potential. Full-time schedules include flexible 4-day or 5-day on-site shifts, with weekend work as a standard expectation.

As an Overnight Customer Service Representative at Uline, you will serve as a vital connection between the company and its customers. Your primary mission is to deliver prompt, friendly, and attentive service that upholds Uline's legendary reputation. You will diligently handle customer orders, provide product recommendations, and resolve account inquiries utilizing state-of-the-art technology. The role requires you to become an expert on Uline's comprehensive product line and solutions, empowering you to confidently address questions related to product details, pricing, and shipping.

Your communication skills will shine as you build enduring business relationships through phone, email, and chat interactions. Beyond simply responding to inquiries, you will engage with customers to understand their unique needs and advocate the best solutions Uline offers. Navigational assistance in using the Uline website and online ordering system will also be a critical aspect of your responsibilities, ensuring customers enjoy a seamless shopping experience.

Uline’s professional environment offers extensive training and development opportunities. New hires receive in-depth training to enhance communication and problem-solving skills alongside one-on-one peer mentoring. Team events and a collaborative workplace culture encourage connection and support among colleagues, strengthening the customer service team’s effectiveness.

By joining Uline in this customer-facing role, you are not only stepping into a position within a market-leading company but also embracing a career path with numerous opportunities for professional growth. Uline's commitment to employee development and comprehensive benefits ensures its workforce remains motivated and equipped to thrive. This position is ideal for individuals eager to expand their skill set, engage in meaningful customer interactions, and contribute to a respected company built on values of quality service and integrity.