Customer Service Representative - Overnights

Uline is a prominent family-owned company and North America's leading distributor specializing in shipping, industrial, and packaging materials. With a robust presence of over 9,000 employees operating across 14 locations, Uline has established itself as a stable and successful business leader in the distribution industry. Known for its commitment to quality products and exceptional customer service, Uline maintains a strong reputation among its clients. The company operates with a drug-free workplace policy requiring pre-employment hair follicle drug screening for all new hires and ensures all positions are held on-site. It proudly promotes diversity and inclusion as an EEO/AA Employer/Vet/Disabled entity.

The Customer Service Representative - Overnights position at Uline's Kenosha Branch, located at 12355 Uline Way, Kenosha, WI, offers an exciting opportunity for individuals looking to grow their career in a professional and supportive environment. This is a full-time role with flexible 4-day or 5-day on-site schedules including weekend hours, offering competitive pay starting from $29 to $34 per hour with a significant shift differential of $4 per hour for overnight shifts. Employees in this role benefit from exceptional growth and earning potential while working within a renowned company committed to employee development.

As an Overnight Customer Service Representative, you will engage directly with customers, helping to process orders accurately, provide product recommendations, and address account inquiries effectively using world-class technology. This role emphasizes delivering legendary customer service, enabling customers to receive prompt and expert assistance. You will become a product and solutions expert, empowered to answer questions regarding product details, pricing, and shipping confidently. Building strong business relationships with customers via phone, email, and chat is a critical part of this role.

Additionally, you will assist customers with navigating Uline's website and online ordering system, ensuring their experience is seamless and efficient. Uline provides thorough training to sharpen your communication and problem-solving skills, fostering professional development with one-on-one peer mentoring and opportunities for advancement. The company values collaboration and connection, evident through regular team events designed to strengthen workplace relationships.

Uline also offers a comprehensive benefits package, including complete health insurance coverage, a 401(k) plan with a 6% employer match starting day one, multiple bonus programs, paid holidays, generous paid time off, and a Tuition Assistance Program supporting continued professional education. Employees enjoy perks such as a café with affordable daily meal options sourced from local restaurants, an on-site fitness center, maintained walking paths, and clean, modern facilities.

Joining Uline means becoming part of a thriving company that values its employees and fosters a dynamic, growth-oriented workplace. Every team member plays a vital role in maintaining the company's high standards and competitive edge in the market. If you are eager to contribute and grow professionally in a fast-paced, customer-centered environment, the Overnight Customer Service Representative position at Uline Kenosha is an excellent opportunity to consider.