Customer Service Representative - Outbound B2B - Hybrid

TTEC is a global consulting, technology, and managed services company dedicated to helping brands deliver smarter, more human customer experiences through data, AI, and technology. Founded with a mission to connect people and brands in meaningful ways, TTEC has established itself as a leader in the customer experience industry. Headquartered in the United States with a significant global presence, the company is recognized for its inclusive culture, commitment to diversity, and a strong focus on employee growth and well-being. The company prides itself on creating a great workplace environment, earning a Great Place to Work certification in the United States, which highlights its excellent company culture and employee satisfaction. TTEC actively embraces diversity and inclusiveness, ensuring that all employees feel valued, empowered, and comfortable being their authentic selves. This commitment is further demonstrated through continuous training, career development opportunities, and a supportive community that thrives on collaboration and lifelong learning.

As a B2B Customer Service Representative and Lead Qualifier based in Tempe, AZ, you will play a crucial role in bringing humanity to business communications. This position offers a hybrid work environment following initial training, enabling flexibility and work-life balance. The role involves utilizing your call center and customer service skills to engage warm leads via structured outbound calls to small business customers. You will be responsible for partnering with sales teams to uncover business needs, offering tailored solutions that help save time and streamline operations for clients. Your ability to maintain curiosity, clarity, and care in each interaction will support delivering consistent and thoughtful customer experiences. This customer-focused role requires you to manage multiple systems, document customer interactions accurately, and collaborate effectively with sales and support teams to ensure seamless customer journeys. The company is committed to supporting your professional development through individualized coaching, webcam-enabled engagement, and access to thousands of free courses for career growth. TTEC offers a competitive base wage starting at $18.50 per hour, along with potential performance bonuses up to $1,000 monthly for top performers. Additional benefits include paid time off, tuition reimbursement, health and wellness incentives, and a globally inclusive company culture with business hours from Monday to Friday, giving you the weekends to yourself. This role reports to a Team Lead and contributes directly to the success of both the customer experience and the overall team.