Customer Service Representative | Technical Support

Charter Communications is a leading telecommunications and media company that provides premium communication and entertainment products under the Spectrum brand. With its extensive services, including Spectrum Internet, TV, Mobile, and Voice, Charter Communications serves residential and business customers across 41 states in the U.S. The company is renowned for its commitment to delivering high-quality connectivity solutions, alongside providing local news, programming, and regional sports via Spectrum Networks and multi-screen advertising solutions through Spectrum Reach. Spectrum is also recognized as a Fortune 100 company, symbolizing its significant presence and impact in the telecommunications industry. Joining Charter Communications means becoming a part of a dynamic organization that values innovation, customer service, and career growth. The environment is supportive, fast-paced, and focused on empowering employees to succeed and build meaningful careers.

The Customer Service Representative position at Spectrum Mobile is based at the on-site call center located in Buffalo, New York. This role is essential for maintaining and nurturing strong customer relationships by offering exceptional service to users of Spectrum Mobile's products and services. The starting pay for this position is $20 per hour, with potential to earn up to $25.25 per hour depending on qualifications, skills, and experience. Additional incentive-based compensation such as bonuses may also be available. The role requires an 11-week training which is scheduled from Tuesday to Saturday, 12:30 PM to 9:00 PM, preparing employees thoroughly for success in the position.

As a Customer Service Representative focused on Mobile Repair, you will handle inbound customer calls to address a variety of issues including mobile service activation, billing inquiries, rate and fee questions, order and payment processing, account updates, and subscriber challenges. Excellent communication and problem-solving skills are critical to resolving customer inquiries efficiently while delivering best-in-class customer experiences. The work environment promotes independence but also emphasizes teamwork and collaboration with a supportive, energetic group of colleagues.

Spectrum values employees who are digitally savvy, personable, and patient, with a genuine passion for helping customers. The company provides a vibrant, lively workplace in a 24/7 call center environment that supports a variety of shift schedules including nights, weekends, and holidays. This diversity in scheduling offers flexibility while ensuring that all customer needs are met promptly and professionally. Employees are backed by robust training and ongoing support enabling them to remain knowledgeable about Spectrum’s mobile products, services, and billing processes.

Beyond the day-to-day tasks, Spectrum is dedicated to employee growth and career development, offering comprehensive pay and benefits packages that reward contributions and support overall well-being at every stage of life. Committed to equal opportunity employment, Spectrum welcomes diverse candidates including those with disabilities and veterans, fostering an inclusive workforce that reflects the communities it serves. Working at Spectrum is not just about a job—it’s about building a meaningful career with a company that cares deeply about its people, customers, and the broader community.