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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $20.00 - $25.25
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Bonuses
Job Description
Charter Communications is a leading telecommunications and media company that provides premium communication and entertainment products under the Spectrum brand. With its extensive services, including Spectrum Internet, TV, Mobile, and Voice, Charter Communications serves residential and business customers across 41 states in the U.S. The company is renowned for its commitment to delivering high-quality connectivity solutions, alongside providing local news, programming, and regional sports via Spectrum Networks and multi-screen advertising solutions through Spectrum Reach. Spectrum is also recognized as a Fortune 100 company, symbolizing its significant presence and impact in the telecommunications industry. Joining Charter Communications means becoming a part... Show More
Job Requirements
- Ability to work lawfully in the U.S. without employment-based immigration sponsorship now or in the future
- High school diploma or equivalent
- Ability to work a variety of schedules including nights, weekends, and holidays
- Ability to read, write, speak, and understand English
- Dependable and professional work ethic
- Strong problem-solving abilities
- Good communication and customer service skills
Job Qualifications
- High school diploma or equivalent
- Six or more months of customer service experience
- Six or more months of experience working with software applications
- Six or more months of high-volume phone experience in customer service or a call center
- Experience in cable operations, mobile, or telecommunications call center preferred
- Proficiency with MS Office and computer skills
- Strong communication, organizational, and time management skills
- Ability to multitask effectively
- Dependable, proactive, adaptable, professional, and resilient
Job Duties
- Answering inbound customer calls related to mobile service activation, billing questions, and account updates
- Providing knowledgeable assistance on Spectrum Mobile products, services, and billing processes
- Processing orders and payments accurately
- Troubleshooting and resolving subscriber challenges
- Delivering superior customer service to create best-in-class customer experiences
- Collaborating with team members in a supportive and energetic environment
- Managing multiple tasks efficiently in a fast-paced call center setting
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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