Customer Service Representative | Technical Support

Charter Communications is a leading telecommunications company operating under the Spectrum brand, providing superior communication and entertainment products to residential and business customers across 41 states in the U.S. Spectrum offers a variety of services that include high-speed internet, TV, mobile phone services, and voice communication. As a Fortune 100 company, Charter Communications is committed to connecting its customers to what matters most, whether through local news, programming, regional sports, or multiscreen advertising solutions. The company strives to maintain a diverse and inclusive work environment while offering ample opportunities for career growth and development for its employees. With a comprehensive pay and benefits package, Charter Communications supports its workforce at every stage of life, helping employees build rewarding careers rather than just jobs.

The role of a Customer Service Representative at Spectrum Mobile is integral within a fast-paced, lively call center environment located at 3920 Main Street, Buffalo, NY. This on-site position requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. The position offers a competitive hourly wage starting at $20, with the possibility of reaching $25.25 based on skills, qualifications, experience, and location. The training schedule for this role is Tuesday through Saturday from 12:30 PM to 9:00 PM for a total of 11 weeks. As a Spectrum Mobile Customer Service Representative, you will serve as the voice of the company, playing a crucial role in maintaining and strengthening relationships with customers who use mobile services. You will manage inbound customer calls covering topics such as mobile service activation, billing inquiries, rate and fee questions, order and payment processing, and account updates.

This position demands excellent communication and problem-solving skills to deliver exemplary customer service experiences. Spectrum provides its Customer Service Representatives with comprehensive knowledge about mobile products, services, and billing processes to ensure efficient customer interactions. Representatives are expected to work independently while collaborating within a supportive and energetic team environment. The role entails multitasking, navigating phone and computer systems, and resolving customer challenges effectively. Spectrum’s call centers operate 24/7, offering various shift options beyond the initial training schedule.

Working at Spectrum Mobile offers an opportunity to represent a well-established company recognized for its commitment to customer satisfaction and innovative telecommunications solutions. Employees enjoy working in dynamic environments with access to continuous learning and development, supported by a comprehensive compensation package including wages, benefits, and potential bonuses. Spectrum champions a workforce that reflects the customers and communities served, emphasizing equal opportunity and inclusive hiring practices. This role is suitable for individuals passionate about offering exceptional service, adept at multitasking, and capable of thriving within a team-focused environment.