Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $16.00 - $1.00
Work Schedule
Rotating Shifts
Benefits
Full-time position
Paid training
performance bonuses
Factory incentives
Medical insurance
Dental Insurance
Vision Insurance
Paid vacation
Paid holidays
Paid sick time
401(k) with Company Match
promotion opportunities
Job Description
Corwin Toyota of Bellevue is a prominent dealership located in Bellevue, Nebraska, and is part of the well-established Corwin Automotive Group. The group is known for its dedication to providing exceptional automotive services and creating lasting relationships with its customers. Corwin Toyota of Bellevue specializes in a broad range of vehicles and is committed to superior customer satisfaction in both sales and service departments. As a member of this group, Corwin Toyota of Bellevue offers a professional, respectful, and team-oriented workplace culture that encourages personal and career growth for its employees. Their commitment to excellence and community involvement makes them a trusted choice for automotive needs in the region.
We are currently seeking a Service BDC Representative to join our fast-paced service department within our Business Development Center (BDC). This role is integral to our service operations as the first voice our customers hear when they call for vehicle service needs. The Service BDC Representative is responsible for managing inbound service calls, scheduling vehicle maintenance and repairs, and making outbound calls, including cold calls, to invite customers for recalling, routine maintenance, and recommended services following previous visits. This position demands excellent organizational skills, a proactive approach to customer service, and an ability to work effectively in a team environment supporting both the dealership and mobile service teams. You will play a key role in maintaining the service drive's capacity and enhancing customer experience to encourage repeat business.
This is an onsite, full-time role offering a five-day work week with rotating Saturdays. Pay starts at $16 per hour, plus performance bonuses, with additional factory incentives and spiff programs available. We provide paid training to equip you for success in the automotive industry and offer comprehensive medical, dental, and vision benefits. Paid vacation, holidays, sick time, and a 401(k) plan with company match are available, as well as excellent opportunities for promotion from within. If you possess experience in hospitality, sales, or customer service, and are enthusiastic about growing your career with a supportive employer, Corwin Toyota of Bellevue is eager to meet you. Join us in being the trusted voice our customers rely on and help us deliver exceptional service every day.
We are currently seeking a Service BDC Representative to join our fast-paced service department within our Business Development Center (BDC). This role is integral to our service operations as the first voice our customers hear when they call for vehicle service needs. The Service BDC Representative is responsible for managing inbound service calls, scheduling vehicle maintenance and repairs, and making outbound calls, including cold calls, to invite customers for recalling, routine maintenance, and recommended services following previous visits. This position demands excellent organizational skills, a proactive approach to customer service, and an ability to work effectively in a team environment supporting both the dealership and mobile service teams. You will play a key role in maintaining the service drive's capacity and enhancing customer experience to encourage repeat business.
This is an onsite, full-time role offering a five-day work week with rotating Saturdays. Pay starts at $16 per hour, plus performance bonuses, with additional factory incentives and spiff programs available. We provide paid training to equip you for success in the automotive industry and offer comprehensive medical, dental, and vision benefits. Paid vacation, holidays, sick time, and a 401(k) plan with company match are available, as well as excellent opportunities for promotion from within. If you possess experience in hospitality, sales, or customer service, and are enthusiastic about growing your career with a supportive employer, Corwin Toyota of Bellevue is eager to meet you. Join us in being the trusted voice our customers rely on and help us deliver exceptional service every day.
Job Requirements
- This is an onsite position
- Experience in customer service, hospitality, retail, or sales
- Comfortable making outbound calls and initiating conversations
- Strong communication and relationship-building skills
- Able to multitask and follow up with accuracy
- Skilled with computer data entry and Microsoft Word and Excel
- Valid driver's license and clean driving record
Job Qualifications
- Experience in customer service, hospitality, retail, or sales
- Strong communication skills
- Ability to build relationships and maintain customer satisfaction
- Skilled with computer data entry and proficient in Microsoft Word and Excel
- Capable multitasking and following up with accuracy
Job Duties
- Answer inbound service calls and set up vehicle service appointments
- Make outbound calls including cold calls to schedule customers for routine maintenance, recalls, or recommended services
- Support both the dealership and mobile service teams by scheduling efficiently and communicating clearly
- Provide excellent customer service and follow up with customers to ensure satisfaction
- Build relationships with guests to encourage repeat business
- Log customer interactions and appointment activity in the CRM system
- Assist with other duties as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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