Customer Service Representative - Onsite

TP is a leading global digital business services company dedicated to delivering advanced, digitally powered solutions that help the world’s foremost brands streamline their operations in meaningful and sustainable ways. With a presence spanning across multiple countries and a workforce of over 500,000 passionate and inspired professionals fluent in more than 300 languages, TP combines global scale with local expertise. This unique blend enables TP to support a diverse range of communities, clients, and environmental initiatives, establishing the company as a force for good in the digital business services sector.

Located on-site in Brownsville, Texas, the Customer Support Specialist position is a crucial role within TP’s customer service framework. This role serves as a primary point of contact for clients, managing inbound and outbound communications with professionalism and efficiency. Candidates will utilize a variety of web-based tools to address customer inquiries swiftly, ensuring a seamless, positive experience. The position offers an ideal opportunity for individuals who are passionate about delivering high-quality service in a fast-paced environment and are eager to contribute to TP’s outstanding reputation for excellence.

The Customer Support Specialist will be responsible for delivering exceptional service to high-value customers through phone and chat communication channels. Duties include providing accurate information about credit card accounts, company products, and services while effectively identifying and resolving customer issues within company policies and procedures. The specialist will also educate customers on product features and benefits to enhance the customer experience and promote loyalty. A strong focus on maintaining accurate interaction records and meeting performance metrics such as call and chat quality, productivity, and schedule adherence will be essential aspects of this role.

TP offers a robust benefits package that supports team members and their families, including medical, vision, and dental insurance, mental health and well-being resources, employment assistance programs, and generous leave policies. Additionally, financial wellness is a priority, with competitive 401(k) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, flexible spending account (FSA) options, and retailer discounts.

Working at TP means joining a forward-thinking company that champions career growth and advancement. From entry-level roles to top leadership positions, TP fosters an environment where ambition and commitment are the cornerstones of success. The company benefits from a culture of equal opportunity, welcoming veterans, active-duty service members, and military families, reflecting a deep respect for diversity and inclusion.