Customer Service Representative - Onsite

TP is a global digital business services company dedicated to delivering the most advanced and digitally powered business solutions. The company helps some of the world's best brands streamline their operations in meaningful and sustainable ways through innovative technology and exceptional service. With a workforce exceeding 500,000 passionate professionals who communicate in over 300 languages, TP boasts a unique global scale paired with a local presence. This enables TP to serve as a positive force supporting communities, clients, and environmental interests worldwide. The company prides itself on fostering an inclusive and supportive workplace where team members have the tools and opportunities to thrive. TP is committed to diversity as an Equal Opportunity Employer, ensuring candidates receive fair consideration regardless of race, gender, or veteran status, and they actively encourage applications from active-duty service members, veterans, and military families. This position is on-site in McAllen, Texas, reflecting TP's commitment to maintaining strong local connections within its global framework.

The role of Customer Support Specialist at TP offers a vital opportunity for those passionate about delivering exceptional service in a fast-paced environment. Serving as the primary point of contact for clients, individuals in this role manage both inbound and outbound communications with professionalism and care. They utilize a variety of web-based tools to efficiently address and resolve customer inquiries, helping maintain a smooth and positive experience for all customers. Responsibilities include connecting with customers via phone, email, chat, or social media to handle questions and concerns, de-escalating issues calmly when they arise, and escalating more complex problems when necessary. Specialists also manage tasks such as tracking call information for auditing purposes, providing feedback to improve service processes, and potentially upselling when appropriate.

This position is well suited for those who enjoy working in a dynamic and technology-driven environment where their efforts have a direct impact on customer satisfaction and the company’s success. TP promotes career growth and development, exemplified by the career path of its CEO Americas, who began as a frontline agent and advanced to leadership through dedication and ambition. Employees at TP benefit from comprehensive health programs that cover medical, dental, and vision care, as well as mental health resources including Employment Assistance Programs and paid health and personal time off. Financial security is supported through competitive 401(k) plans, life and supplemental medical insurance, and other benefits such as FSA plans and retailer discounts. This holistic approach to employee wellbeing exemplifies TP’s commitment to fostering a supportive and rewarding work environment that nurtures talent and ambition while valuing each individual’s contribution to the company’s broader mission.